Be an Early Applicant Remote or Hybrid Hiring Remotely in United States Entry level Remote or Hybrid Hiring Remotely in United States Entry level Provide level 1 remote NOC/service desk support for MSP clients: troubleshoot AD, O365, Windows, network connectivity, servers, workstations, mobile devices; log and escalate tickets; document cases and client procedures; participate in on-call rotation and occasional travel. The summary above was generated by AI

LI-CF2 #LI-Remote, The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ability to work after hours and/or weekends as part of a call rotation and when necessary, will be required.

The NOC Analyst Level I primarily performs technical support for clients related to local and wide area networks, MS Windows personal computers, mobile devices, as well as provides password resets, and adds/modifies users in Active Directory and O365.

Essential Functions and Primary Duties

• Be part of the service desk team, providing mostly remote support to our MSP clients.
• React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications.
• Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution.
• Provide superior customer service by being courteous, knowledgeable, and professional.
• Respond to and log all inquiries received from clients via telephone, email, or client portal.
• Create properly formatted tickets on all inquiries in ticket management software.
• Keep well documented and updated case notes on all tickets daily.
• Create and maintain client-related documentation., Join a boutique investment banking team to build and own complex financial models, prepare client-ready presentations, drive M&A and capital-raising processes, manage diligence and coordination with advisors, and interact directly with senior clients. Requires strong analytical, quantitative, and client communication skills and elite execution on lean deal teams. Top Skills: Claude PluginExcelGaapIndex/MatchMacrosPivot TablesPower QueryPowerPointVlookupWordXlookup Fortune Brands Innovations

• 2+ years experience in a Service Desk / NOC (or similar) environment.
• 2+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O365.
• 2+ years supporting and troubleshooting network connectivity issues.
• 2+ years’ experience - Mobile Device Support
• 1+ years’ experience - Server Hardware Technologies Support
• 1+ years’ experience - Corporate Antivirus Support, VPN Connectivity Support
• Knowledge and experience using a ticketing system such as ConnectWise Manage.
• Knowledge and experience with Layer 1, 2, and 3 troubleshooting
• Knowledge and experience with Office 365 Email.
• Knowledge and experience with patching desktop systems.
• Professional level verbal and written communication skills.
• Exceptional customer service and phone etiquette skills.
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities.
• Networking
• Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
• Understanding of routers and firewalls
• Understanding of Terminal Services & Citrix
• Understanding of relationship between switches, routers, patch panels and connecting nodes to a network
• Understanding of DNS services
• Detail oriented and strong problem-solving capabilities.
• Strong follow-up skills to ensure that problems are handled in a timely manner.
• Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.).
• Data Backup and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate are a plus., * High School Diploma or GED equivalent required
• Proficient use of applicable technology
• Ability to follow technical instructions and guidelines
• Able to work in a team environment
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Ability to travel as required by business and on-call availability
• Able to lift up to 50 lbs

31 Minutes Ago In-Office or Remote 100K-150K Annually Senior level 100K-150K Annually Senior level Edtech Field-based Account Executive responsible for hunting and closing institutional B2B nursing education sales within New England. Generate pipeline via cold outreach, demos, events, and webinars (60-70%); manage onboarding, retention, and upsell activities (30-40%). Meet quotas, maintain CRM data, collaborate cross-functionally, and travel extensively to secure bulk institutional contracts. Hilliard Advisors Inc, 15 Hours Ago In-Office or Remote 105K-165K Annually Senior level 105K-165K Annually Senior level Manufacturing Lead design, implement, and manage hybrid on-prem and Azure infrastructure. Oversee storage/backup, virtualization, networking, automation (IaC/scripting), monitoring, security/compliance, cost optimization, and lead/mentor infrastructure engineers while coordinating cross-functional teams and supporting data center operations. Top Skills: AnsibleAristaAryaka Sd-WanAWSAzureAzure Virtual DesktopAzure VmsBashCisco Router/SwitchCommvaultEmcFortinetGCPHyper-VJuniper Mist WirelessNetappPowershellPythonServicenowTerraformVmware Vsphere

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what’s next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

CBIZ’s Managed Services Technology division is looking for an experienced NOC Technician to support clients., CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.