Tech - ECTS Support

The successful new hire or rehired candidate will be responsible to complete and incur the fingerprinting and processing fee of $54.50 through an appropriate fingerprinting vendor and the Colorado Bureau of Investigation, within 48 hours of offer acceptance., SUMMARY: Provide first level technical support of technology for sites and schools as part of a highly effective and technology savvy team. Actively participate in group discussions to recommend creative and sustainable solutions to customer technology needs. Candidate will possess technical aptitude and have a desire to grow in skills and responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Utilize knowledge, diagnostic tools and other resources to provide quick and accurate problem resolution for a diverse technical environment.

Install, maintain and update hardware including; laptops, Chromebooks, workstations, mobile devices, printers, document cameras and projectors.

Provide technical assistance to customers via phone, email, remote sessions or on-site as appropriate.

Troubleshoot and resolve connectivity issues between supported devices and the network.

Support customer requests with courtesy, efficiency and technical expertise.

Work with other ECTS staff to understand the advantages/disadvantages of various relevant technology options that are available to schools.

Install, maintain, and update operating systems and software applications as appropriate.

Diagnose and troubleshoot software conflicts or anomalies, updates and apply patches or fixes as necessary.

Assist in removal of viruses and malware on identified devices.

Ensure computer operations and equipment are in compliance with applicable policies, procedures, and standards.

Follow department guidelines and procedures to ensure site consistency and effective process management.

Maintain current working knowledge of computing hardware and software technologies.

Assist in maintaining the accuracy of the site technology inventory.

Attend technical trainings and meetings for the purpose of keeping skills current and for obtaining information required to perform daily functions.

Document and publish solutions to technical issues.

Effectively escalate issues to appropriate team members as necessary.

Participate in testing and implementation of new systems and hardware as needed.

Maintain assigned work order tickets by providing notes and closing resolved tickets in a timely manner.

Collaborate with school based staff, service desk, and ECTS department staff to coordinate and prioritize the resolution of work orders.

Perform other duties as assigned.

EDUCATION AND TRAINING: High school diploma or equivalent, related course work through a recognized business, vocational or community college.

EXPERIENCE: 2+ years’ experience working with personal computers and software. Prefer previous experience working with students and staff in a school setting.

SKILLS, KNOWLEDGE, & EQUIPMENT: Requires excellent verbal and written communication; basic math and reading; interpersonal; organizational; decision making; and problem solving skills. Must possess excellent customer service skills. Must be self-motivated. Ability to work with students, teachers, and staff with diverse backgrounds and abilities. Ability and willingness to learn new technologies and seek out appropriate resources to solve technology problems. Technical skills to include computer troubleshooting, networking, and experience with current Windows operating systems. Working knowledge of the usage of mobile devices such as Chromebooks, Android and Apple iOS devices. Demonstrated knowledge of networking concepts with the ability to solve various device connectivity issues. Prefer knowledge in the use of Microsoft Office and the Google Apps suite.

CERTIFICATES, LICENSES, & REGISTRATIONS: Preferred A+ CompTIA Certified or equivalent.

SUPERVISION/TECHNICAL RESPONSIBILITY: This job has no supervisory responsibilities.

CONTACTS: Daily contact with persons in the same work unit or building, persons in other departments or buildings, students, parents, general public, and PTA to provide service or furnish information.

SAFETY TO SELF AND OTHERS: Medium exposure to self to bruises and cuts due to moving of equipment, cuts from installing equipment in tight spaces, hernias from moving heavy equipment, and repetitive motion activities due to keyboarding Low exposure to burns when working with electrical components.

The physical demands, work environment characteristics, and mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, or crouch. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

MENTAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to compare, analyze, communicate, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.

JUDGMENT AND DECISION MAKING: Work is assigned through the IT Service Desk work order system and by the request of ECTS Support Specialist/Lead. This position requires ability to follow directions based on the instructions given. Errors in decision making could lead to incorrect information provided to the staff, students, parents or the public. This position requires the ability to prioritize workload according to service level agreement, contact school/department to schedule time to address situation and must resolve scheduling conflicts when necessary. Must adhere to a service level agreement and follow procedures outlined by the team. Decision making requires collaboration with teaching staff, school administration and ECTS teammates. Work is guided by District policies, school policies, and department procedures.

DIVERSITY OF DUTIES: Duties require cross training in general office equipment including use of computers and mobile devices. This position requires ability to troubleshoot computer/hardware related problems, problem solving skills, organizational skills, communication skills, ability to work with staff and students, and ability to work independently.

Jeffco Salary Schedules

Jeffco Public Schools (Jeffco) is located in Jefferson County, Colorado. It is the second largest school district in Colorado serving 69,000 students across 155 schools. With 14,000 employees, the district is the largest employer in Jefferson County and has provided educational excellence for more than 70 years.

Jeffco embraces the spirit of the West and the natural beauty of the Rocky Mountain region with the county spanning more than 770 square miles running the length of the western edge of the Denver metropolitan area. The district is diverse in both population and geography, from urban to rural, including the mountain communities in the foothills west of Denver.

Overall, Jeffco has 31% of students that qualify for free and reduced lunch, an indicator of poverty, and 34% minority (25% Hispanic) student population. The district is implementing a new strategic plan, Jeffco Thrives 2025 that is focused on providing a world-class education that prepares all Jeffco students for bright and successful futures as local and global citizens. Come join us!

Jeffco Public Schools is a Single-State Employer. All candidates hired by Jeffco Public Schools must reside within the state of Colorado.