Web Support & Applications Specialist

We are seeking a Website Support & Applications Specialist to support the launch and ongoing operation of our new online collector automobile auction platform. This individual will serve as the primary day-to-day technical resource responsible for monitoring, troubleshooting, maintaining, and enhancing our auction website during its first year of operation., Website Operations & Support

• Monitor the health, availability, and performance of the auction website.

• Troubleshoot and resolve website issues, bugs, and user-reported problems.

• Coordinate with third-party developers and hosting providers to resolve technical issues.

• Perform routine testing before and after releases.

• Monitor site functionality during live auction events and respond quickly to production issues.

Website Maintenance

• Update website content, pages, images, banners, and configuration settings.

• Implement minor website edits and content changes.

• Maintain forms, landing pages, navigation, and other website components.

• Ensure website functionality across major browsers and mobile devices.

User & Technical Support

• Provide technical support for internal users, consignors, bidders, and customer service staff.

• Investigate user account, login, registration, bidding, and payment issues.

• Document support tickets and communicate issue status to stakeholders.

• Develop troubleshooting guides and internal documentation.

Continuous Improvement

• Identify opportunities to improve the customer experience and website usability.

• Implement small enhancements and workflow improvements.

• Assist with testing and deployment of new features.

• Track enhancement requests and prioritize them with business leadership.

Quality Assurance

• Perform regression testing after software updates.

• Verify functionality of new features before production releases.

• Report defects with clear documentation and reproduction steps.

Vendor Coordination

• Serve as the primary liaison with the website development partner(s) - Cyblance and/or Auction

Method

• Escalate issues and monitor progress through resolution.

• Participate in project meetings and release planning., During the first year, this role will be expected to:

• Maintain high website availability during Initial live auctions.

• Respond quickly to production issues and minimize downtime.

• Deliver timely website updates and content changes.

• Improve the overall user experience through continuous enhancements.

• Build strong relationships with internal users and external technology partners.

• Create documentation and support processes that scale as the business grows.

The ideal candidate is hands-on, detail-oriented, customer-focused, and comfortable working with internal business teams, external development partners, and vendors to ensure a reliable, high-performing online auction experience., * 5+ years supporting business websites or web-based applications.

• Experience troubleshooting production web applications.

• Familiarity with Content Management Systems (CMS).

• Understanding of HTML, CSS, and basic JavaScript.

• Experience working with APIs and integrations is a plus.

• Knowledge of website hosting, DNS, SSL certificates, and cloud platforms is preferred.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to prioritize multiple requests in a fast-paced environment.

Preferred Experience

• Experience supporting eCommerce or online marketplace platforms.

• Experience supporting auction, automotive or luxury marketplaces.

• Familiarity with payment gateways and user authentication systems.

• Experience working alongside software development teams.