UX/CX Specialist SME

SHR CONSULTING GROUP, LLC

Bluemont, VA, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

10 years minimum

Compensation

$130,000.0 - $150,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Adobe InDesign Agile Methodology Interaction Design Service Design Systems Integration User-Centered Design Devsecops

Job description

We are seeking a UX/CX Specialist SME to serve as FEMA’s authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services., * Develop organization-wide CX strategy and design standards.

Lead service design across multiple systems/program portfolios.
Advise senior leadership on CX metrics, digital adoption, and usability risks.
Oversee comprehensive user research programs and accessibility governance.

Requirements

10+ years of relevant working experience in a similar role.
Advanced UX research and interaction design.
Deep knowledge of accessible design for federal systems.
Experience integrating UX with Agile/DevSecOps teams.

Education and Certification Requirements:

Bachelor’s degree in Design, Communications, Marketing, or related field.
Agile or UX certification preferred.

Clearance Requirements:

U.S. Citizenship.
Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.

Benefits & conditions

Pulled from the full job description

Health insurance
Retirement plan
Paid time off
Dental insurance
Paid holidays, * Competitive salary based on experience and qualifications.
Comprehensive benefits package including health, dental, and retirement plans with company match.
Paid time off and federal holidays.
Professional development support.

About the company

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.