ICT Service Delivery Manager

This is an excellent opportunity for an experienced ICT professional to lead operational service delivery across a large and varied IT environment while supporting key digital transformation programmes during a significant period of organisational change.

Working in a hybrid environment, you will oversee ICT operations, manage projects, drive service improvements, and ensure high levels of customer satisfaction across ICT services.

Key Responsibilities

• Lead the day-to-day operational delivery of ICT services, ensuring excellent service performance and customer satisfaction.
• Manage ICT Service Desk, Information Governance, Security and operational support functions.
• Deliver ICT projects and programmes to agreed timescales, budgets and quality standards.
• Work closely with ICT managers across infrastructure, development, security and support teams.
• Deputise for the Head of ICT & Data Security where required.
• Ensure ICT services comply with governance, policies and best practice.
• Support cyber security, risk management, business continuity and disaster recovery planning.
• Build strong relationships with internal stakeholders and external suppliers.
• Monitor ICT budgets, procurement activities and contract performance.
• Identify opportunities to improve ICT services and support the Council’s digital transformation agenda., If you’re an experienced ICT Service Delivery Manager looking for your next contract opportunity, we’d love to hear from you.

We’re looking for someone with:

• Significant experience managing ICT service delivery within a complex organisation.
• Strong knowledge of ITIL service management frameworks.
• Experience delivering ICT projects and service improvements.
• Previous supplier and contract management experience.
• Excellent leadership and stakeholder management skills.
• Strong understanding of ICT infrastructure, cyber security, business continuity and disaster recovery.
• Experience within Local Government or the wider public sector (highly desirable).
• A degree or equivalent experience within ICT or Information Systems.
• ITIL Foundation (v3/v4) qualification.
• PRINCE2, Agile or another recognised project management qualification.

• Long-term 78-week contract.
• Hybrid working (2 days from home).
• Competitive hourly rate.
• Opportunity to lead high-profile ICT operational and transformation work.
• Work within a supportive Local Authority environment.