Help-Desk support analyst (1st line)

An exciting opportunity is available for a Help-Desk support analyst within our IT Department, providing 1 line technical support to users across the archdiocese on hardware, software and network issues.

The successful candidate will be responsible for logging, tracking and updating support tickets using the service desk system. The ideal candidate will have experience working within a service desk, IT support or helpdesk environment.

To thrive in this role, you should be able to demonstrate the following:

• Strong communication skills and be comfortable dealing with people at all levels
• Strong organisational and time management skills
• The ability to prioritise workloads and manage multiple tasks
• Problem solving and diagnostic skills

Within this role you will be expected to

• Be the first line of contact for users with IT problems
• Deliver basic training to employees
• Troubleshoot hardware, software and peripheral issues

Terms and Conditions

Salary £27,000 pa

Location Saint Margaret Clitherow Centre, Croxteth Drive, Liverpool, L17 1AA.

Working Hours Full time, Contracted 35 hours Monday to Friday.

Annual leave 38 days inclusive of two gifted days and eight bank/public holidays. 3 day closedown over Christmas period.

Pension Employees will be enrolled into the People’s Pension Scheme.

Other benefits There are a range of other benefits including a pension salary sacrifice scheme, subsidised Lifestyles gym membership, life assurance scheme, cycle to work scheme, enhanced parental leave pay and 24/7 Employee Assistance Programme., * Canteen

• Cycle to work scheme
• Free parking
• On-site parking