Academic Support Officer

The Academic Support Officer provides high-quality academic administrative support across the student lifecycle to ensure the effective operational delivery of UHE UK programmes. Reporting to the Campus Manager, the postholder coordinates the operational delivery of enrolment, student records, attendance administration, and assessment support. This is an operational academic services role focused on systems and process compliance; strategic ownership of academic quality remains with the Campus Director and future Director-level roles., Academic Administration

• Manage the operational delivery of academic administration services that support programme delivery.
• Maintain accurate student and module registration records on relevant institutional systems.
• Coordinate the distribution of timetables and academic communication to students.
• Support the logistical planning and delivery of student induction and orientation activities.

Assessment & Examination Support

• Coordinate the operational delivery of assessment administration, including submission tracking and secure record keeping.
• Support the logistical arrangements for examinations, including room bookings, materials, and invigilation coordination.
• Provide administrative support to Programme Boards and Examination Boards, ensuring accurate documentation and data.
• Coordinate operational communications relating to assessment results and progression

Attendance & Information Management

• Administer attendance and engagement monitoring systems, ensuring data is accurate and up-to-date.
• Produce operational management information and reports to support local decision-making and quality monitoring.
• Ensure academic records and staff/student data are maintained in accordance with GDPR and institutional requirements.

General Responsibilities

• Promote equality, diversity, inclusion, safeguarding and student wellbeing in all aspects of the role.
• Maintain confidentiality, act with professionalism and comply with GDPR and institutional policies.
• Undertake any other duties commensurate with the grade of the post.

Person Specifications

Statutory requirements

• Eligibility to live and work in the UK
• Appropriate DBS disclosure

• Administrative qualification or equivalent relevant experience
• Strong IT skills (Microsoft Office)
• Undergraduate degree (Desirable)

Experience and knowledge

• Experience in administration or record-keeping
• Experience handling confidential data
• Experience in Higher or Further Education (Desirable)
• Experience of registry or assessment administration (Desirable)

Skills and abilities

• Excellent attention to detail and accuracy
• Strong organisational and communication skills
• Familiarity with Moodle or Student Record Systems (Desirable)

Personal qualities

• A sympathetic approach to all students
• A positive, ‘can-do’ approach to work
• Adopts a collaborative approach to working
• Flexible and adaptable
• Responds positively to new challenges, seeking solutions
• Warm and welcoming personality and a good sense of humour

Working pattern

• The role requires evening and weekend work to support student engagement, assessment boards, or academic events.

Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!