IT Generalist - HUB

You’ll be responsible for all on-site IT operations at the sorting center (HUB) in Niederaula (Hesse) and will work closely with technology, processes, and people. Your responsibilities include analyzing and resolving incidents and service requests, providing 1st- and 2nd-level support, and maintaining and monitoring IT systems and infrastructure. You’ll provide on-site support for changes, maintenance windows, technical optimizations, rollouts, and lifecycle management, and document systems and processes. Collaborating with internal IT teams in Bonn and external service providers is part of your daily work. Some shift work and night shifts are required.

What makes this position special:

You won’t be working in a narrowly defined niche, but rather closely with the entire IT landscape. If you value variety, want to take on responsibility, and enjoy understanding how things fit together, you’ll be right at home with us at the HUB.

Your Responsibilities

• Comprehensive management and assurance of IT operations at the HUB
• Analysis, resolution, and sustainable handling of incidents and service requests
• Providing support at both the 2nd and 1st levels
• Operating, maintaining, and monitoring IT systems and infrastructure
• Collaborating on changes, maintenance windows, and technical optimizations
• Support for rollouts, updates, and lifecycle management
• Documentation of systems, solutions, and processes
• Collaboration with internal IT teams and external service providers

• Technical training: Completed IT training or a comparable qualification.
• Several years of professional experience in the IT field (minimum 3 years of professional experience)
• Broad technical understanding, e.g., in areas such as:
• Windows clients and servers
• Networks, VPN, basic security topics
• Virtualization, storage, or backup
• Microsoft environment (AD, M365, basic Azure)
• Citrix client support
• Structured, reliable, and solution-oriented approach to work
• Willingness to take on responsibility and think outside the box
• Team-oriented, clear communication, and a hands-on mindset
• Passionate about IT

• Opportunity to further develop IT at the HUB and actively help shape it.
• Flexible working hours with core hours between 9:00 a.m. and 2:00 p.m., but also some shift work
• Personalized training and development opportunities
• A motivated team and regular employee events
• Capital-forming benefits and a company pension plan
• Discounted employee rates / corporate benefits
• Discounted e-bike leasing offers
• 30.5 vacation days per year: Enjoy plenty of time for relaxation and personal time off.

GO! Express & Logistics Deutschland GmbH is the headquarters of the largest independent express and courier network in Europe. With more than 100 GO! stations, GO! has an infrastructure capable of handling any challenge. Under the motto “Everything but_ordinary,” GO! offers a broad portfolio of logistics solutions: from regional courier services to global express shipping. From goods, documents, and time-sensitive shipments to sensitive cargo or complex logistics requirements. Tailored solutions for various industries and a wide range of value-added services round out the portfolio 24/7, 365 days a year.

Welcome to GO! Germany. At our headquarters in Bonn’s Nordstadt district, over 40 IT colleagues work every day to ensure that the IT infrastructure of a nationally successful package logistics company runs stably, securely, and efficiently. At the heart of it all is our sorting center (HUB) in Niederaula (Hesse), and we’re looking for on-site support there.

It’s important to us that you feel taken seriously professionally and don’t get stuck in rigid hierarchies or mere ticket processing. You can expect short decision-making paths, open communication, and a team that values professionalism, reliability, and mutual support.