Digital Project Manager

Digital Project Managers are responsible for the successful delivery and ongoing management of digital platforms and projects for our clients. This includes website design, builds, migrations, feature development and long-term platform support.

Working closely with our technical development team, creative studio, account managers and clients, Digital Project Managers oversee the full lifecycle of digital delivery - from initial scoping and planning through to launch, optimisation and ongoing improvement. The role combines traditional project management with client partnership and platform oversight, ensuring projects and retainers are delivered efficiently, commercially and to a high technical standard.

Why This Role Is Unique Our Digital Project Managers work across a diverse mix of technical and creative projects, collaborating with developers, designers, strategists and clients to deliver meaningful digital solutions. The role offers broad exposure across modern digital platforms, technical delivery processes and long-term platform management, making it an excellent opportunity for someone looking to develop deep expertise in digital delivery within a full-service agency environment., Project Delivery

• Managing multiple projects of varying scale and complexity simultaneously
• Defining project scope, timelines, budgets and delivery plans
• Coordinating internal teams including developers, designers and external partners
• Managing the full project lifecycle from scoping through to launch and aftercare
• Facilitating sprint planning, stand-ups, reviews and project status meetings
• Coordinating testing, QA processes and user acceptance testing
• Managing content migration processes where required
• Identifying and managing project risks, issues and dependencies
• Ensuring projects are delivered on time, within scope and within budget
• Maintaining accurate project documentation including plans, status updates and reporting

Client & Account Partnership

• Building strong working relationships with client stakeholders
• Understanding client aims, business and market, to help deliver commercial solutions
• Communicating complex technical information clearly to non-technical audiences
• Managing client expectations throughout the delivery process
• Identifying opportunities for platform improvements or future work
• Contributing to forecasting and planning for ongoing client activity
• Helping ensure the commercial health of projects and accounts

Platform & Retainer Management

• Managing ongoing support retainers and maintenance pipelines
• Coordinating continuous improvement workstreams and feature development
• Supporting SEO maintenance and optimisation initiatives
• Managing incidents, investigating root causes and coordinating resolution
• Ensuring platforms remain stable, secure and aligned with client goals

Delivery Operations

• Resource planning and coordination across projects
• Supporting budget tracking and margin awareness
• Maintaining delivery tooling such as Jira and timesheet systems
• Supporting financial forecasting and invoicing processes
• Producing documentation such as Statements of Work, RAID logs and reporting
• Escalating risks, issues or opportunities to senior delivery or technical leadership when required

• 2+ years’ experience delivering digital projects in an agency or similar environment
• Experience managing website builds, migrations or digital platform projects
• Strong understanding of the project lifecycle from scoping to launch
• Experience working with Agile, Scrum or Waterfall delivery approaches
• Capable of building sustained client relationships and growth.
• Excellent organisational and communication skills
• Ability to manage multiple projects simultaneously
• Confidence communicating with both technical teams and non-technical stakeholders

Desirable experience:

• Experience with project management tools such as Jira or similar
• Exposure to financial forecasting, budgeting or invoicing processes
• Experience collaborating with account management teams on client growth
• Familiarity with our core CMS platform offering of Drupal, Webflow & Payload as well as WordPress, Laravel or Next.js framework exposure
• Understanding of hosting environments such as AWS, Pantheon or Vercel
• Exposure to SEO maintenance or digital optimisation projects
• Experience using modern delivery tooling including AI-assisted workflows

Person specification

• Strong interpersonal and communication skills
• Curiosity and a proactive approach to problem solving
• Excellent organisational and planning abilities
• Comfort working in a fast-paced environment with competing priorities
• Confidence managing stakeholder expectations
• A collaborative mindset when working with cross-disciplinary teams
• Flexibility and adaptability when navigating complex projects
• An empathetic approach to supporting colleagues and creating a positive team environment
• Open mindset to learn from others, build new skills and contribute with new ideas/solutions.

Pulled from the full job description

• Company pension
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership
• Car scheme, * Hybrid working
• 4 Day working week
• Family friendly benefits
• Private medical insurance
• Company pension scheme
• 23 days holiday, increasing to 25 - plus bank holidays
• Training and development opportunities - technical, professional and other exciting skills
• Salary Sacrifice car scheme
• Cycle to work scheme with secure cycle parking (and showers and a drying room at the office!).
• Retail and gym discounts
• Team socials such as board game nights and other fun nights/days out

Corporate Social Responsibility (CSR) Commitment

We are proud to be a certified B Corp, committed to operating as a responsible and sustainable business. Our CSR approach focuses on making a positive impact on our people, our communities, and the environment. Every colleague contributes to helping us uphold these commitments.

As part of this role, you are expected to:

• Support an inclusive, fair, and equitable workplace where everyone can thrive.
• Act in ways that promote our environmental goals, including reducing waste and using resources responsibly.
• Participate in community and social impact initiatives that strengthen our local and global communities.
• Apply ethical decision-making in day-to-day work, ensuring integrity and accountability.
• Champion and adhere to our CSR and B Corp policies, helping us continuously improve.

Based in the heart of vibrant Bristol, Proctor + Stevenson is a highly respected, international creative agency with a focus on measurable results. Whether on or offline, we provide a full range of design and marketing services, from strategy, campaigns and lead generation to brand building, events, product communications and web builds.