This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the areas of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework
• Knowledge of ITSM systems
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Experience with Network (data and voice) technologies

• Experience in deploying and maintaining complex Network architecture

• Foundational understanding of networking concepts, including: TCP/IP, VLANs, Routhing and Switching, DNS, DHCP, VPN solutions and Wireless Networking
• Supplier management
• Infrastructure domain knowledge
• Continuous improvement
• Incident management
• Knowledge of required technologies (incl 3rd party solutions)
• Problem Management / RCA
• Customer service oriented
• Adaptability and ability to introduce / manage change
• Drive conflict management in high pressure situations
• Performance / metrics-driven decision making

Preferred Job Qualifications:

• Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
• Oral/written communication skills
• Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
• Experience with Cisco Catalist switching and routing HW and SW
• Experience with SDWAN technologies
• Experience with Cisco ACI
• Experience with Cisco Wireless solutions
• Experience with solutions for users to remotely connect into The Company
• Experience with managing and operating Domain Name Services
• Familiarity with Managed Service Providers performing day to day oversite of operations
• Familiarity with monitoring tools and read and react scripts
• Familiarity with Firewall technologies
• Familiarity with Proxy technologies

LI-BS1

LI-Remote

3.73.7 out of 5 stars Chicago, IL Remote $61,500 - $136,100 a year - Full-time, Chicago, IL Richardson, TX Full time 08/11/2026 R0048350 Compensation: $61,500.00 - $136,100.00

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers., Compensation: $61,500.00 - $136,100.00

Join HCSC and be part of a purpose-driven company that will invest in your professional development.