IT Field Engineer

The successful Field Engineer will be responsible for installing, maintaining, upgrading IT equipment and services at customer sites, data centres and BT exchanges., * Installing pre-configured routers, switches, modems and other telecoms equipment.

• Carrying out onsite maintenance and fault-finding to restore customer services.
• Supporting the migration and upgrade of customer services to new technologies.
• Carrying out power, fibre and structured cabling within equipment racks.
• Recording job details, test results and engineer notes accurately and within agreed timescales.
• Ensuring customer SLAs are consistently achieved.
• Managing tools, test equipment and company assets responsibly.
• Re-boxing, labelling and returning equipment to the appropriate logistics or warehouse location.
• Always providing a professional and customer-focused service.

An exciting opportunity has arisen for someone with experience in IT support or networking that has a good experience of working with routers and basic networking protocols to join a growing technical team, providing onsite and remote engineering support to customers within Scotland.

The role would suit someone with a background in networking or IT, who enjoys working in a customer-facing environment and has a practical, hands-on approach to technical problem solving., The ideal candidate will have at least two years’ experience within Telecoms or IT, together with strong practical and diagnostic skills.

• You must have a driving license to be considered for this role.
• Experience with routers and switches, configuration loading, structured cabling and remote access/troubleshooting would be advantageous.
• Most importantly, the successful candidate will be technically capable, organised and confident dealing directly with customers. They will need a strong diagnostic mindset, good time-management skills and the ability to work independently while maintaining a high standard of customer service.