Manager, Store Systems Engineering

The Store Systems Engineering Lead oversees a team responsible for the architecture, delivery, and support of large-scale retail store systems, including POS platforms and endpoint environments supporting 9000+ locations and 70,000+ devices. This role is accountable for both technical direction and team performance, ensuring reliable, scalable, and secure store operations.

Primary Responsibilities

Team Leadership & Development

• Lead, mentor, and grow a team of Store Systems Engineers supporting POS and endpoint environments
• Establish team priorities, manage workload, and ensure effective execution of engineering and operational tasks
• Provide coaching, performance management, and career development for team members
• Promote a culture of accountability, ownership, and continuous improvement

Technical Strategy & Architecture

• Own the design and evolution of store systems architecture across POS, endpoint management, and supporting infrastructure
• Define standards for system configuration, OS imaging, automation, and endpoint management
• Guide the team in implementing scalable, resilient solutions across distributed retail environments
• Review and approve technical designs and major changes

• Strong leadership and team management experience
• Excellent communication and stakeholder management skills
• Ability to prioritize and execute in a fast-paced, large-scale environment
• Ability to prioritize and execute tasks in a fast-moving environment, meeting deadlines.
• Bachelor’s degree, or equivalent level of demonstrated skills and experience.
• 5+ years engineering/administration experience with Windows endpoints in both Active Directory and workgroup environments.
• Expert-level Active Directory/Group Policy experience.
• Expert-level Windows workstation OS knowledge (32/64-bit, registry, event logs, boot options, certificates, UEFI/BIOS).
• Expert-level proficiency with scripting in PowerShell and similar tools.
• Experience creating and maintaining endpoint OS images.
• Experience remotely managing endpoints.
• Strong networking understanding (TCP/IP, WAN, proxy/firewall, DNS, DHCP, load balancing).
• Demonstrated experience using self-learning to solve problems and complete tasks.
• Creative problem-solving and analytical abilities; ability to troubleshoot complex issues.
• Self-motivated and directed with attention to detail.
• Good project management skills.
• Experience mentoring peers.

Preferred Technical and Professional Expertise

• Experience with POS/retail environments, or other up-time critical production environments.
• Experience with Microsoft SQL Server administration.
• Experience with Microsoft Remote Desktop Services.
• Experience with Endpoint Management Tools.
• Experience working with VMware servers in vSphere.
• Experience with F5 load balancers.
• Experience with IOS, Android mobile Operating Systems
• Experience with MDM solutions, JAMF, SOTI and others

Start Rate = $125,000 to $138,000 based on experience plus 20% bonus and equity.