2nd Line Technical Support

• Remote Support: Provide 1st-line support, maintenance, and remote commissioning for iFacility security systems (CCTV, alarms, access control).
• Engineer Coordination: Assist field engineers with remote diagnostics, hardware preparation, and site documentation (RAMS/Permits).
• Ticket Management: Handle customer calls and emails, resolving technical issues within strict SLAs.
• Administration: Accurately document new installs, update case management platforms, and ensure Control Rooms (ARC) can monitor systems effectively.

• Technical Skills: Strong networking knowledge (LAN/WAN, IP Addressing) and troubleshooting via the OSI Model. (IT qualifications are a strong plus).
• Experience: Proven background in a fast-paced Technical Support role with a track record of excellent customer service.
• Bonus Skills: Experience with Network CCTV, Intruder Alarms, or Access Control systems.

Pulled from the full job description Referral programme Annual leave Free parking Health & wellbeing programme On-site parking, * Competitive salary & generous annual leave.

• Career development, training, and wellness programmes.
• Free parking and an employee referral bonus.

Note: As a security company, all successful applicants must pass strict background checks (Basic DBS, 5-year employment/address history, credit, and social media checks).

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

• Free parking
• On-site parking

iFacility provides advanced security systems for major brands across the UK. We are rapidly growing and need tech-savvy, highly organised problem solvers to join our Operations team.