2nd Line Engineer

• Provide 2nd line support across desktop, server, and cloud environments
• Troubleshoot and resolve escalated technical issues
• Support Microsoft 365, Windows Server, and Active Directory
• Diagnose networking issues including DNS, DHCP, TCP/IP, and firewalls
• Assist with infrastructure upgrades, cloud migrations, and IT projects
• Support backup solutions and business continuity systems
• Maintain accurate documentation and manage tickets within agreed SLAs
• Deliver outstanding customer service to a diverse client base

Technologies:

• Active Directory
• Cloud
• Support
• Microsoft 365
• TCP/IP
• Windows
• Office 365, We are an established and growing Managed Service Provider based in Cheltenham, offering hybrid working and a permanent full-time opportunity. You will join a collaborative and forward-thinking team with genuine opportunities for career progression, ongoing training, and exposure to the latest technologies, including modern Microsoft and cloud environments. We invest in our people and offer a supportive environment with exciting expansion plans.

• Previous experience in a 2nd Line IT Support role
• MSP experience is highly desirable
• Strong knowledge of Microsoft 365, Windows Server, and Active Directory
• Good understanding of networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service abilities
• A proactive attitude with a passion for technology and continuous learning