Lead Artificial Intelligence Business Partner...

The Lead AI Business Partner serves as a key member of the AI Enablement Center of Excellence (CoE), acting as the strategic liaison between AI Enablement and Corporate Functions, including HR, Finance, Marketing, Legal, Communications, purchasing, and other shared services teams. This role partners closely with business leaders, Function AI Leads, and AI Enablement teams to identify, prioritize, and advance high-value AI opportunities that deliver measurable business outcomes. This is a dynamic, hands-on business partnership role responsible for opportunity discovery, portfolio stewardship, and business outcome ownership. Beyond gathering requirements, the AI Solutions Partner works directly with business customers to understand strategic priorities, operational challenges, and process inefficiencies, translating them into scalable AI opportunities aligned with enterprise standards, governance, and delivery frameworks.

The ideal candidate combines strong Ferguson business sense with exceptional relationship-building and systems-thinking capabilities, along with a curiosity for AI and emerging technologies. Success in this role requires connecting business needs with technical possibilities. You must influence diverse customer groups and navigate ambiguity. You will help ensure AI solutions are practical, scalable, responsible, and passionate about meaningful outcomes.

Responsibilities:

Strategic Partnership & Opportunity Discovery

• Partner with leaders across Corporate Functions to understand business priorities, challenges, and opportunities.

• Serve as a trusted advisor to Function AI Leads and internal customer groups, helping identify where AI can deliver relevant business value.

• Lead discovery sessions to define business problems, map current-state processes, and find opportunities for improvement.

• Assess potential use cases for business value, feasibility, data readiness, and alignment to enterprise priorities.

AI Use Case Development & Portfolio Management

• Convert business needs into well-defined AI use cases with clear objectives, requirements, risks, and encouraged outcomes.

• Maintain visibility of AI opportunities throughout the lifecycle, from discovery and prioritization through delivery and adoption.

• Collaborate with Function AI Leads to build and manage a pipeline of AI initiatives aligned to business goals and enterprise strategy.

• Find opportunities for reuse, standardization, and multi-functional collaboration aimed at improving value and reducing duplication.

Solution Strategy, Governance & Delivery

• Recommend the most effective solution approach, including AI, automation, process improvement, vendor solutions, or hybrid options.

• Partner with AI CoE, IT, Security, Legal, Privacy, Procurement, and other business customers to ensure solutions are secure, compliant, and consistent with enterprise guidelines.

• Act as the liaison between the business units and technical departments, converting business needs into actionable requirements and ensuring delivery aligns with intended outcomes.

• Remain engaged throughout delivery to support prioritization, clarify requirements, and maintain alignment with business objectives.

Solution Delivery & Business Outcome Ownership

• Serve as the business-side owner for approved AI initiatives, ensuring solutions deliver intended business outcomes.

• Define business requirements, success measures, scope, priorities, and acceptance criteria.

• Coordinate across customer groups, delivery teams, vendors, and governance partners to manage dependencies and remove roadblocks.

• Support vendor evaluations, business cases, and solution selection activities when applicable.

• Ensure organizations are prepared for implementation by addressing process readiness, partner alignment, and change impacts.

Change Management & Adoption

• Partner with Function AI Leads, change management teams, and adoption partners to drive successful implementation and value realization.

• Support collaborator engagement, communication, training, and adoption activities.

• Track adoption, business impact, and return on investment to measure success and find opportunities for continuous improvement.

• Promote AI awareness and standards while helping business teams build their ability to identify and prioritize AI opportunities., The AI Solutions Partner is a trusted business partner who helps Corporate Functions identify, prioritize, and advance AI opportunities that deliver measurable business value. This role works across business, technology, governance, and enablement teams to turn business challenges into practical, scalable solutions while supporting successful adoption and outcomes., + Building strong relationships and influencing stakeholders across the organization.

• Leading discovery discussions, gathering requirements, and shaping AI use cases.

• Translating business needs into actionable solutions and clear priorities.

• Partnering with business and technical teams to drive alignment and execution.

• Managing multiple initiatives while balancing business value, risk, governance, and scalability.

• Supporting adoption, value realization, and continuous improvement of AI solutions.

• 5+ years of experience in business analysis, program management, business operations, digital transformation, process improvement, product ownership, consulting, or a related business-facing role.

• Good understanding of Ferguson’s organizational structure, operating model, and corporate functions.

• Demonstrable ability to build trusted relationships, understand business priorities, and influence decisions across teams without direct authority.

• Strong analytical and systems-thinking skills with experience identifying business challenges, mapping processes, and developing practical solutions.

• Experience leading discovery efforts, gathering requirements, defining scope, and translating business needs into actionable solution recommendations.

• Ability to navigate ambiguity and effectively partner across business, technology, and leadership teams.

• Excellent verbal and written communication skills, with the ability to translate sophisticated technical concepts into clear business language.

• Demonstrated ability to balance business value, risk, governance, scalability, and collaborator needs while managing multiple priorities and getting results.

Preferred Qualifications:

• Familiarity with Generative AI, AI-enabled workflows, and low-code/no-code platforms such as Microsoft Copilot Studio, Power Platform, Gemini Enterprise, or similar technologies.

• Experience managing portfolios, backlogs, cases, intake processes, or technology initiatives from concept to implementation.

• Experience working with or supporting Corporate Functions such as Human Resources, Financial Management, Marketing, Legal Affairs, Public Relations, Procurement, or other shared services organizations.

• Background in technological advancement, operational improvement, automation, business systems, analytics, or technology-enabled change initiatives.

• Understanding of governance, compliance, data privacy, information security, vendor management, or enterprise technology review processes.

• Experience driving collaborator adoption, supporting transitions, communications, training, and value realization for new solutions.

• Staying curious about AI and emerging technologies while helping build AI capabilities across the business.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in., The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.