Digital Adoption & Employee Experience Lead

Our client is seeking a dynamic and innovative Digital Adoption & Employee Experience Lead to enhance the digital experience of colleagues across EMEA. This pivotal role acts as the single point of contact for user insights, driving a user-centric culture within the organisation. If you are passionate about shaping employee experience through effective communication and strategic engagement, this opportunity is for you!, User Insights & Analytics:

• Gather, interpret, and communicate user experience insights across EMEA.
• Monitor satisfaction, sentiment, and behavioural trends using ITSM tools.
• Build user personas and employ journey mapping to identify friction points and moments that matter.
• Provide actionable recommendations based on user feedback.

Agile and Continuous Improvement:

• Embed agile methodologies to prioritise insight-led actions.
• Inform backlog prioritisation and sprint planning using user journey insights.
• Continuously update communication materials through a test-and-learn approach.

DEX Brand & User Experience Communications:

• Champion a user-centric culture by acting as a DEX Brand Ambassador.
• Develop engaging communication standards aligned with the DEX tone of voice.
• Tailor messaging based on user personas to enhance accessibility and clarity.

Toolkit & Resource Development for Adoption:

• Design intuitive onboarding materials and guidance packs for digital tools.
• Collaborate with various teams to ensure that all resources meet real user needs.
• Maintain a library of enablement assets and measure their impact on adoption.

End-User Change Management:

• Partner with project teams to ensure user needs are represented throughout the change process.
• Develop and implement communication plans that prioritise the end-user experience.

Stakeholder and Cross-Team Collaboration:

• Build strong relationships with ITSD teams to ensure insights lead to meaningful actions.
• Advocate for users in cross-functional discussions to shape impactful decisions.

• String understanding of Microsoft Suite and Windows technology / applications
• Relevant experience in user experience, service design, internal communications, change management, or digital/IT service environments.
• Strong understanding of user-centred design principles and their impact on communication and adoption.
• Excellent written and verbal communication skills with the ability to create clear, engaging content.
• Proficiency in stakeholder engagement and influencing without direct authority.

Desirable Skills:

• Knowledge of structured change methodologies and internal communications frameworks.
• Experience in developing structured communication campaigns or adoption programmes.
• Familiarity with data visualisation or reporting approaches to support effective communication., * A curious and inquisitive mindset with a keen interest in understanding user behaviour.
• Proactive, self-motivated, and adaptable to changing business priorities.
• Detail-oriented with a strong commitment to quality and continuous improvement.

This is an exciting opportunity to drive meaningful change and enhance the employee experience within a forward-thinking organisation. If you are ready to take on this challenge and make an impact, apply now!

Please note: Occasional travel across EMEA may be required. Flexibility to support evolving business priorities is essential.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.