IT Support Analyst

You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 7, 8.1, 10, 11 as well as Mac OS Sierra 10.12 and High Sierra, As a Technology Support Admin, you will be responsible for 2nd and 3rd level support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with internal and external personnel

This role reports to the Manager of Workstations Systems

You’re excited about this opportunity because you will…

• Identify, troubleshoot, analyze and resolve highly complex desktop computer problems

• Escalate unresolved problems to Lead Technology Support Admin or Manager

• Install equipment and software, and coordinates the work of others on installations

• Perform system administration for desktop solutions.

• Provide highly complex technical support to clients.

• Act as key contact for internal IT groups in support of technical problem resolutions

• Monitor network access, addresses data security, password generation and file access to forecast potential access risks.

• May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.

• Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.

• Develop and produce installation documentation for the most complex applications.

• Conduct research and recommends new technology solutions.

• When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together

• May generate and maintain user network IDs

• If required, ensure compliance of software licensing.

• Perform other duties as assigned.

Why you will love working at Williams-Sonoma, Inc.

• We’re a successful, fast-growing company with an entrepreneurial vibe

• A technology and data-driven business

• Competitive salaries, and comprehensive health benefits

• We’re at the forefront of tech and retail, redefining technology for the next generation

• We’re passionate about our internal and external clients, and live/breathe the client experience

• We get to be creative on a daily basis

• A smart, experienced leadership team that wants to do it right and is open to new ideas

Research Operations Leadership Innovation Checklists Proactivity Imagination File Systems Data Security Mobile Devices Access Network Zebra Printers Microsoft Office Operating Systems Technical Support Microsoft Windows Strong Work Ethic Personal Computers, * You have work experience in supporting MS Windows 7, 8.1, 10, 11

• You have previous support or deployment experience in a windows-based enterprise or retail environment.

• You have experience with configuring, administrating, and troubleshooting PC, Desktop and Production printers, Wired and Wireless Zebra Printers, Motorola/Symbol RF Devices.

• Demonstrate good judgment in selecting methods and techniques for obtaining solutions.

• You have the confidence to follow detailed documentation accurately and efficiently.

• You work well in a fast paced, collaborative environment, hardware, laptops, Windows 11, MS Office, Scanners, Zebra printers

Top Skills Details

hardware,laptops,Windows 11,MS Office, Mac OS Research Operations Leadership Innovation Checklists Proactivity Imagination File Systems Data Security Mobile Devices Access Network Zebra Printers Microsoft Office Operating Systems Technical Support Microsoft Windows Strong Work Ethic Personal Computers

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.