Product Support Engineer(Entry Level)-Analytical chemistry

• Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
• Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel
• For new products ensures support plan, repair levels, and production support plans are developed and implemented.
• Provide technical product and measurement consulting on presales opportunities
• May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
• May be responsible for writing product/process user documentation
• May develop and deliver technical training to the technical support teams, such as field service and remote service engineers
• Reduces broad concepts, business strategies into structured projects
• Leads the design/ delivery of new support strategies/ processes; is the key technical contributor
• Solves complex, high impact technical support program/ process design/ development problems

This is a full-time- contract opportunity.

Ideally, we’d like to have a recently graduated candidate, preferably someone who had worked in Mass Spectrometry as part of their research or undergraduate studies but without specificity. This would be someone we can utilize for a broader, task-based responsibilities., * Bachelors or Master’s Degree or University Degree or equivalent.

• Experience with analytical scientific instruments is required. LC and/or MS is a plus.
• Ability to travel up to 20% of the time (domestic and international)

3.53.5 out of 5 stars Santa Clara, CA 95051 $52 an hour - Contract