IT Operations Lead

• We will own day-to-day IT operations and ensure reliability across systems and infrastructure.
• We will act as the escalation point across 1st, 2nd, and 3rd line support.
• We will manage and improve cloud platforms, SaaS tools, and network environments.
• We will lead troubleshooting and incident response for complex technical issues.
• We will oversee onboarding, offboarding, device management, and access controls.
• We will drive automation and reduce manual processes.
• We will improve IT processes, documentation, and service quality.
• We will partner with the business to deliver practical, effective technology solutions.
• We will mentor team members and raise the overall technical standard.
• We will lead IT projects and continuous improvement initiatives.

Technologies:

• AWS
• Azure
• Cloud
• Hardware
• Support
• ITSM
• macOS
• Mobile
• Network
• PowerShell
• Python
• Security
• Terraform
• WLAN
• Windows
• DevOps

• We are looking for around 7+ years of experience in IT support and operations, ideally in financial services or another regulated, fast-paced environment.
• We need strong experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination.
• We require in-depth knowledge of macOS and Windows environments, including endpoint management and hardware troubleshooting.
• We are looking for knowledge of Kandji (Iru) or a similar MDM solution.
• We need proven experience managing cloud-based platforms such as Google Workspace and Okta.
• We require strong networking and security expertise, including WLAN, VLANs, firewalls, ACLs, VPNs, and switching.
• Experience with AWS is preferred, and/or Microsoft Azure, with exposure to Infrastructure-as-Code tools like Terraform.
• We need experience managing Mobile Device Management (MDM) platforms across desktop and mobile devices.
• We require the ability to script and automate using tools such as Python or PowerShell to improve efficiency and reliability.
• We need experience with ITSM/ticketing systems and best practices in service management and reporting.
• We are looking for a strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term solutions.
• We want someone who is comfortable taking ownership and making decisions in a fast-moving environment.
• We need a strong communicator who can work across technical teams and the wider business.
• We are looking for experience mentoring and developing team members.
• We want someone who leads by example and is hands-on, practical, and solutions-focused.

We are a growing, technology-driven business where things move quickly and everyone gets stuck in. We have a flat structure and a collaborative team of capable people focused on getting things done properly. This is a London hybrid role with a salary of £75,000 to £100,000 per annum depending on experience. We offer a high-impact, hands-on opportunity with real ownership, the chance to shape and improve how IT is run, and a team culture focused on delivery rather than unnecessary process. We are an equal opportunity employer and value diversity, equity, and inclusion.