Desktop Tech Support Analyst

Infoorigin inc -

Madison, WI, United States

12 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

$37,440.0 - $41,600.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Apple IOS Desktop Computing Peripherals Computer Equipment Laptops

Job description

Provide in-person desktop and technical support to employees.
Troubleshoot and support desktop operating systems, applications, hardware, laptops, printers, and peripherals.
Support Android, iOS, and other mobile devices.
Handle escalated issues from the help desk.
Diagnose, patch, configure, and deploy desktop systems and IT hardware.
Identify and implement ITSM process improvements based on ITIL best practices.
Work with users at all levels, including executives.
Prioritize tasks and resolve technical issues efficiently.
Document solutions, procedures, and support activities.

Requirements

We are seeking an experienced Desktop Support / ITSM Consultant to provide technical support and help improve IT Service Management processes. The ideal candidate will have strong desktop troubleshooting skills, ITSM/ITIL knowledge, and excellent communication skills., * 4-7 years of relevant experience.

Strong desktop support and troubleshooting experience.
Experience with desktop hardware, software, laptops, printers, and mobile devices.
Knowledge of ITSM and ITIL best practices.
Excellent communication and interpersonal skills.
Strong problem-solving, organizational, and time-management skills.
Ability to work independently and manage multiple priorities.

Benefits & conditions

$18 - $20 an hour - Contract, Important: Candidates must be current Wisconsin residents. Local candidates in the Madison, WI area are strongly preferred. This is a 100% onsite position and relocation candidates will not be considered