AVP IT Delivery Transformation

This role is responsible for building the organizational capability to deliver effectively and predictably, with high-quality execution across the portfolio and alignment to the Product Operating Model. Through coaching, delivery insights, and continuous improvement, the role enables teams to increase flow, quality, and predictability while preserving clear ownership within empowered Product Teams. The role supports multiple products and platforms and works in close partnership with Product Operations, including a dotted-line reporting relationship to the Product Operations leader, to ensure delivery practices consistently reinforce and enable the Product Operating Model. They will partner with teams across their area of responsibility to strengthen strategic planning, align delivery priorities, and serve as a delivery transformation leader who brings clarity, structure, and momentum to execution. The role’s key outcome is to continuously improve the delivery system. Product Teams remain accountable for product strategy, prioritization, delivery commitments, and business outcomes.

In this role you will:

• Manage the strategy for entire delivery from strategic planning to tactical activities
• Connect strategic priorities, product strategy and planning, technical debt management, and human capital planning
• Establish and continuously improve guidance, standards, and best practices for delivery practices, including Agile ways of working, flow management, estimation approaches, capacity planning approaches, release management approaches, delivery health, continuous improvement, and delivery metrics (including Flow Metrics and DORA)
• Develop and implement a strategic plan for Agile delivery transformation
• Operationalize all OKRs and delivery metrics for the organization
• Lead, coach, and develop teams in strengthening delivery practices, and driving continuous improvements
• Build Agile Lead capability through coaching, mentoring, training, communities of practice, and continuous learning
• Analyze problems and opportunities using quantitative and qualitative insights
• Use innovation methods and cross-functional expertise to generate practical solutions
• Test new ways of working and scale promising ideas that improve outcomes
• Drive our Artificial Intelligence (AI) SLDC capabilities
• Coach, mentor and assist team members to establish a consistent level of quality, practices, accuracy, compliance to departmental standards, regulations, and internal controls
• Partner with Product Management and Engineering leaders to align on delivery ways of working, clarify roles and responsibilities, and resolve organizational impediments impacting Product Team effectiveness
• Work in close coloration with Product Operations to execute against the Product Practices roadmap

About The Role:

This role is responsible for building the organizational capability to deliver effectively and predictably, with high-quality execution across the portfolio and alignment to the Product Operating Model. Through coaching, delivery insights, and continuous improvement, the role enables teams to increase flow, quality, and predictability while preserving clear ownership within empowered Product Teams. The role supports multiple products and platforms and works in close partnership with Product Operations, including a dotted-line reporting relationship to the Product Operations leader, to ensure delivery practices consistently reinforce and enable the Product Operating Model. They will partner with teams across their area of responsibility to strengthen strategic planning, align delivery priorities, and serve as a delivery transformation leader who brings clarity, structure, and momentum to execution. The role’s key outcome is to continuously improve the delivery system. Product Teams remain accountable for product strategy, prioritization, delivery commitments, and business outcomes.

In this role you will:

• Manage the strategy for entire delivery from strategic planning to tactical activities
• Connect strategic priorities, product strategy and planning, technical debt management, and human capital planning
• Establish and continuously improve guidance, standards, and best practices for delivery practices, including Agile ways of working, flow management, estimation approaches, capacity planning approaches, release management approaches, delivery health, continuous improvement, and delivery metrics (including Flow Metrics and DORA)
• Develop and implement a strategic plan for Agile delivery transformation
• Operationalize all OKRs and delivery metrics for the organization
• Lead, coach, and develop teams in strengthening delivery practices, and driving continuous improvements
• Build Agile Lead capability through coaching, mentoring, training, communities of practice, and continuous learning
• Analyze problems and opportunities using quantitative and qualitative insights
• Use innovation methods and cross-functional expertise to generate practical solutions
• Test new ways of working and scale promising ideas that improve outcomes
• Drive our Artificial Intelligence (AI) SLDC capabilities
• Coach, mentor and assist team members to establish a consistent level of quality, practices, accuracy, compliance to departmental standards, regulations, and internal controls
• Partner with Product Management and Engineering leaders to align on delivery ways of working, clarify roles and responsibilities, and resolve organizational impediments impacting Product Team effectiveness
• Work in close coloration with Product Operations to execute against the Product Practices roadmap

• Proven experience of Agile, OKR & Product Delivery practices and scaling those within an organization that lead to lasting transformations
• Demonstrated expertise in product development process cycles
• Thorough understanding of the business principles involved in strategic planning
• Ability to drive change
• Demonstrated understanding of portfolio management techniques and transforming organizations
• Practical use and responsible evaluation of AI tools, including Microsoft Copilot, Github copilot or equivalent
• Ability to facilitate, coach and guide through influence, inspiration, collaboration and teamwork
• Ability to integrate AI into workflows to improve productivity and decision-making
• Matrix leadership, servant leadership, and cross-functional collaboration

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection, * 8-10 years of relevant experience required
• 2-4 years of experience leading people and teams required
• Agile or Product Transformations
• High School Diploma or equivalent required
• Bachelor’s Degree or equivalent experience required
• Agile Certification preferred, Agile Programming Methodologies, Artificial Intelligence (AI), Automation, Best Practices, Capacity Management, Cloud Computing, Coaching, Continuous Deployment/Delivery, Continuous Improvement, Cross-Functional, Customer Relations, Debt Management, Delivery Driving, Establish Priorities, GitHub, Improvement Metrics, Information/Data Security (InfoSec), Investment Management, Leadership, Machine Learning, Mentoring, Metrics, Microsoft Product Family, Multiplatform/Cross-Platform, Problem Solving Skills, Process Improvement, Product Development, Product Engineering, Product Management, Product Planning, Product Strategy, Product Support, Productivity Management, Regulations, Regulatory Compliance, Release Management/Engineering, Servant leadership, Strategic Planning, Talent Management, Team Lead/Manager, Team Player, Technical Delivery, Technical Leadership, Testing

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment, 3-days a week in office.

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.