Change Management Lead

Seeking a versatile Change Management Lead to serve as the vital link between technical innovation and organizational achievement. In this high-impact capacity, you will spearhead the people-centric strategy for our Salesforce evolution, ensuring the realization of system ROI through the creation of a robust adoption framework. This role requires a blend of strategic vision and tactical delivery, where you will convert intricate technical updates into user-centric training assets and maintain full accountability for the training roadmap. By partnering with cross-functional stakeholders to develop role-based curricula and managing post-launch Hypercare support, you will utilize adoption analytics to drive sustained proficiency and transform enterprise-wide system engagement., Framework Development & Strategic Consulting

• Designs, develops, establishes, and maintains a change management framework rooted in best practices.
• Consults with project teams to identify root cause issues within established processes.
• Assesses the impact of changes and provides guidance on communication plans.
• Tactical Task: Leads Pre-Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T-Minus 3 weeks teasers, WIIFM messaging).

Resistance Management & Process Improvement

• Identifies resistance gaps and develops actionable solutions to address them.
• Partners with senior leadership to eliminate barriers and ensure the execution of change management plans.
• Facilitates the mapping of key business processes and suggests improvements.
• Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies.
• Tactical Task: Coordinates Hypercare channels (e.g., Slack/Teams) during Go-Live and hosts Open Office Hours post-launch to actively triage resistance and confusion.

Cross-Functional Collaboration & Training (Translating Tech)

• Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution.
• Leads the facilitation of knowledge transfer to partners.
• Translates complex technical system enhancements into user-friendly training materials and business processes.
• Tactical Task: Partners with Enablement to develop role-based training content and “Just-in-Time” Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions.

Performance Tracking & ROI Optimization

• Drives awareness by leading the tracking, measurement, and reporting of project plan progress.
• Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs).
• Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption.
• Tactical Task: Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching.

• Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
• 7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
• Demonstrated experience managing the “people side” of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience.
• Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model.

What Could Set You Apart

• Prosci Certification or a similar professional certification like CCMP.
• Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem.
• Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe.
• Previous experience driving change within financial services, data management, or a B2B technology environment.
• Agile/Scrum certification or Project Management Professional (PMP) credentials.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.