Change Management Lead

ABOUT THE ROLEThe Change Management Lead will be responsible for driving and executing enterprise change management initiatives for clients undergoing digital and organizational transformation. This individual will partner closely with senior stakeholders to develop change strategies, improve organizational readiness, and accelerate adoption of new technologies, platforms, and processes. The role will also play a key part in stakeholder engagement, training strategy, digital adoption, and continuous improvement efforts across large-scale transformation programs. RESPONSIBILITIESDevelop and execute comprehensive change management strategies supporting digital transformation and platform adoption initiativesConduct change impact assessments and organizational readiness evaluations to identify risks, gaps, and mitigation strategiesBuild and maintain strong relationships with executive stakeholders while ensuring alignment throughout transformation initiativesDesign and execute communication plans that provide clear and consistent messaging to employees and leadership teamsCreate and manage training and adoption programs leveraging digital adoption tools and AI-driven learning platformsMonitor KPIs, adoption metrics, employee engagement, and overall effectiveness of change initiatives using data-driven insightsProvide ongoing reporting and feedback to stakeholders regarding progress, adoption, and organizational impactLead and mentor Change Managers and Change Analysts while supporting cross-functional collaboration across HR, IT, Operations, and business teamsContribute to pre-sales activities including proposals, solution positioning, and client discussions related to change management servicesContinuously improve change management processes, methodologies, and best practices across engagements

REQUIREMENTS5+ years of experience in change management, organizational development, or business transformation within a consulting or enterprise environmentExperience supporting large-scale transformation initiatives involving technology, process, or organizational changeStrong knowledge of change management methodologies such as Prosci, ADKAR, Kotter, or similar frameworksExperience with digital adoption and learning platforms including WalkMe, Whatfix, Pendo, Trailhead, Agentforce, SAP EnableNOW, or related toolsExperience supporting platform implementations such as ServiceNow, Salesforce, or SAPProven ability to influence senior stakeholders and lead cross-functional initiatives in fast-paced environmentsStrong communication, analytical, problem-solving, and stakeholder management skillsExperience managing multiple projects and competing priorities simultaneouslyFamiliarity with data-driven reporting, KPI tracking, and organizational adoption metricsExperience supporting business development and pre-sales activities within a consulting environmentBachelor’s degree in Business or related field preferredProsci, CCMP, or equivalent change management certification required

ABOUT USSoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the work. We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and purpose. WHAT WE OFFERFlexible Work ModelWork from home, from the office, or in a hybrid format that supports focus and collaboration.Compensation & BenefitsCompetitive, market-based pay, benchmarked by role and location - plus health coverage, paid time off, wellness support, and learning opportunities.People-first LeadershipApproachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.Advanced Tech CommunitiesStay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks. SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.