Digital Inclusion Program Engineer (Advanced Systems Engineer) Two-Year Fixed Term

The Digital Inclusion Program Engineer (Engineer) supports the Digital Marin initiative focused on bridging the digital divide for older adults and individuals with disabilities residing in Marin Housing Authority (MHA) subsidized housing communities. This role provides project oversight, coordination, and technical support to ensure equitable access to digital resources, internet connectivity, devices, and digital literacy training.

Taking an initiative to resolve complex issues, the Engineer performs a wide range of complex assignments requiring sound judgment, independent decision-making, project planning, technical coordination, and collaboration with County departments, community partners, and residents. Work is reviewed for overall outcomes, quality of service, resident satisfaction and program impact., This position is primarily an onsite role. The successful candidate will spend the majority of their time working from County facilities and Marin Housing Authority (MHA) locations providing hands-on technical support, device deployments, digital literacy training, resident assistance, and program coordination. While limited remote work may be available based on operational needs and supervisor approval, approximately 90% of the position is expected to be performed onsite or in the field. The successful candidate must be able to travel regularly between County and MHA locations and report to County facilities on short notice when needed.

In addition to technical expertise, this position requires a strong customer service mindset grounded in empathy, patience, and an understanding of the unique needs and challenges faced by the residents served through the program. The Engineer must be able to build trust, communicate technical concepts in an approachable manner, and provide respectful, person-centered support that promotes digital confidence, independence, and inclusion.

Bilingual (English/Spanish) skills are highly desirable to support effective communication and outreach with the diverse communities served by the Digital Marin program.

MINIMUM QUALIFICATIONS: Any four-year combination of professional experience, certification, and/or relevant coursework that demonstrates the necessary knowledge and abilities. Examples include:

• Twelve (12) semester units of coursework from an accredited program and in a discipline relevant to the assignment is equivalent to a full year of related professional experience.
• A completed certification program relevant to the assignment and knowledge and abilities necessary of the role.
• A training program with evidence of completion providing the knowledge and abilities necessary of the role.
• An internship and/or apprenticeship providing the required knowledge and abilities of the role.
• Relevant professional experience demonstrating knowledge and abilities necessary of the role., The ideal candidate is a technically proficient, service-oriented professional who is passionate about using technology to improve the lives of others. They understand that success in this role is measured not only by technical expertise, but by their ability to build trust, foster digital confidence, and create meaningful connections with the residents they serve.

This individual demonstrates patience, empathy, and genuine compassion when working with older adults and individuals with disabilities, recognizing that every interaction is an opportunity to increase independence and reduce barriers to technology. They are an excellent communicator who can translate complex technical concepts into simple, easy-to-understand guidance and provide personalized support tailored to each resident’s needs.

The successful candidate is equally comfortable coordinating projects, managing technology deployments, troubleshooting devices, leading digital literacy training, and collaborating with County departments, community partners, and vendors. They are self-motivated, organized, and able to balance multiple priorities while maintaining a high level of customer service and professionalism.

Bilingual (English/Spanish) communication skills are preferred, as they will enhance the program’s ability to serve Marin Housing Authority residents and strengthen outreach within the diverse communities supported by Digital Marin. Candidates who are not bilingual but possess strong interpersonal skills, cultural awareness, and a commitment to equitable service are also encouraged to apply.

Above all, the ideal candidate embraces the mission of Digital Marin by viewing technology as a tool for equity, inclusion, and community empowerment. They are committed to helping ensure every resident regardless of age, ability, or technical experience can fully participate in today’s digital world.

The Ideal Candidate Will Demonstrate:

• A passion for public service and advancing digital equity.
• Exceptional customer service with empathy, patience, and professionalism.
• The ability to build trusted relationships with older adults, individuals with disabilities, and diverse community members and the ability to effectively support and engage residents from diverse backgrounds.
• Strong oral and written communication skills with the ability to explain technical concepts in a clear, approachable manner, as well as share project updates with key stakeholders.
• Experience coordinating projects while managing competing priorities.
• Technical expertise in device deployment, troubleshooting, connectivity, and end-user support.
• A collaborative approach to working with County departments, community organizations, vendors, and external partners.
• Initiative, sound judgment, and the ability to work independently while contributing to a team environment.
• A commitment to delivering technology solutions that improve quality of life and strengthen community connections.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Dependent care reimbursement, Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people, “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.