Desktop Support Technician II

We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide technical support, focusing on desktop hardware, software, and network connectivity. You will utilize Enterprise Endpoint Management Systems for deployment and management. This role focuses strictly on end-user devices and does not include core network or server administration.

Responsibilities

• Provide excellent customer service and communication to end-users.
• Manage, prioritize, and resolve support tickets within established SLAs.
• Provide technical support for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Utilize Enterprise Endpoint Management Systems for OS imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Maintain inventory of workstation hardware and software.
• Assist with Mobile Device Management (MDM) enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with the maintenance and administration of the desktop environment.

• Strong written and verbal communication skills with a customer-first mindset.
• Ability to work independently and collaborate effectively as part of a team.
• 2-3 years of experience in technical desktop support.
• Experience managing and prioritizing queues within support ticketing systems.
• Strong troubleshooting and analytical problem-solving skills.
• Strong knowledge of Microsoft Windows operating systems and Office Suite/Microsoft 365.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and AD queries.
• DoD Compliance: Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II compliant certification (such as CompTIA Security+).

Desired Skills & Certifications:

• Active Technical Certifications: CompTIA (A+, Network+, Linux+), Microsoft Certified Fundamentals/Associates, or equivalent industry credentials.
• Familiarity with Remote Support Tools and unattended installers.
• Experience with OS system imaging and deployment.
• Experience with Linux-based environments.

Compensation: Base pay range is $27-35/hour, depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.