Desktop Support Analyst

• Provide Tier 2/Tier 3 desktop support for end users in secure government or defense environments.
• Deliver hands-on and remote technical support for desktop hardware, software, operating systems, and peripherals.
• Troubleshoot and resolve issues involving network connectivity, system performance, user access, and enterprise applications.
• Support, maintain, and enhance enterprise desktop infrastructure and endpoint environments.
• Analyze, diagnose, and resolve complex hardware, software, and infrastructure-related incidents.
• Install, configure, test, and deploy desktop systems, software applications, and technology upgrades.
• Assist with the implementation and rollout of new applications, operating systems, and technologies.
• Maintain accurate hardware inventory records and manage surplus and replacement equipment.
• Ensure desktop systems integrate seamlessly with enterprise infrastructure and network environments.
• Administer user accounts, password management, file permissions, and endpoint security controls.
• Perform system upgrades, patches, and preventative maintenance to maximize performance and lifecycle management.
• Conduct training sessions and provide guidance to users on new hardware, software, and technology solutions.
• Document incidents, service requests, resolutions, and technical procedures within the IT Service Management (ITSM) platform.
• Collaborate with infrastructure, network, cybersecurity, and engineering teams to resolve escalated technical issues.
• Maintain compliance with organizational security policies and government regulations.
• Deliver exceptional customer service while supporting both technical and non-technical users.

User Accounts Cyber Security Prioritization Problem Solving Desktop Support Windows Desktop Customer Service Secret Clearance Operating Systems Security Policies Technical Support CompTIA Security+ Endpoint Security Business Valuation Service Management Password Management Endpoint Management Top Secret Clearance IT Service Management CompTIA Certification Full Stack Development Network Troubleshooting Business Transformation File System Permissions Hardware Troubleshooting Remote Technical Support Interpersonal Communications End-User Training And Support Technical Procedure Compliance Microsoft Certified Professional Troubleshooting (Problem Solving) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance)

At least 5 years, We are seeking a skilled Desktop Support Technician with an active Department of Defense (DoD) Secret, Top Secret, or Top Secret/SCI clearance to provide enterprise-level technical support in a secure environment. This individual will support end users, maintain desktop infrastructure, troubleshoot hardware and software issues, and ensure the reliability and security of critical IT systems. The ideal candidate brings strong technical expertise, exceptional customer service skills, and experience supporting complex enterprise environments., * Active DoD Secret Clearance, Top Secret Clearance, or Top Secret/SCI Clearance.

• 5+ years of professional experience supporting desktop hardware, software, and enterprise IT environments.
• Strong experience troubleshooting:
• Windows desktop operating systems
• Microsoft Office 365
• Active Directory
• Network connectivity issues
• Hardware and peripheral devices
• Enterprise applications
• Experience supporting large-scale enterprise desktop environments.
• Proven ability to analyze and resolve complex technical issues.
• Strong customer service and end-user support skills.
• Ability to prioritize multiple tasks and manage workloads in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Experience documenting incidents and managing service tickets within an ITSM platform.
• Ability to communicate effectively with executive leadership, technical teams, and end users., * Bachelor’s Degree or equivalent combination of education, certifications, and professional experience.
• CompTIA Security+ certification.
• One or more of the following preferred industry certifications:
• CompTIA A+
• HDI Desktop Support Manager
• Microsoft Certified Professional (MCP)
• Other relevant desktop support or infrastructure certifications

Preferred

• ITIL Foundation Certification (v3 or newer).
• Additional Microsoft, endpoint management, or cybersecurity certifications.

Technical Environment

• Windows 10/11
• Microsoft 365
• Active Directory
• Endpoint Management Solutions
• Enterprise Networking
• VPN Technologies
• Desktop & Laptop Hardware
• Endpoint Security Platforms
• IT Service Management (ITSM) Tools
• Imaging & Deployment Technologies

Desired Soft Skills

• Strong analytical and problem-solving capabilities
• High attention to detail
• Self-motivated and adaptable
• Team-oriented mindset
• Professional customer-facing communication skills
• Ability to thrive in mission-critical environments
• Strong organizational and documentation skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.