Application Support Specialist

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks., Integration Support & Maintenance

• Build, monitor, support, and troubleshoot system integrations
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.
• Implement routine fixes, minor enhancements, and support performance improvements under guidance.
• Support data ingestion and validation processes within the software application or data transfer.
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
• Assist in maintaining data accuracy, completeness, and consistency across systems.

System Administration Support

• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
• Manage user access requests, including account setup, roles, and permissions.
• Support basic configuration updates and data maintenance activities.
• Help monitor system health and escalate platform issues to senior team members.

Operations & Documentation

• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
• Perform initial root-cause analysis and escalate more complex issues as needed.
• Maintain and update documentation including data definitions, manuals, and workflows.

Collaboration

• Partner with business users and IT team to support operational needs and resolve issues.
• Contribute ideas for incremental improvements to data quality, reporting, and integration reliability.

This is an early-career to mid-level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support., Required

• 2-4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering, basic transformations).
• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands-on or support experience).
• Exposure to and experience in configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills and ability to work independently.

Preferred

• Basic understanding of APIs (REST, authentication concepts).
• Experience in insurance or regulated industries is a plus.
• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Tools & Technologies

• Boomi (or similar iPaaS - support level)
• Salesforce, Origami, Vertafore, Guidewire
• SQL / Data Warehouse tools
• Jira
• Confluence or similar documentation platforms, Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience.