Platform Success Manager

Experteer Overview As Platform Success Manager, you drive the measurable value of digital platform capabilities for Ingram Micro. You bridge regional leaders, country teams, and Global Platform Business to accelerate adoption and execution excellence. You translate capabilities into business outcomes and support platform-driven transformation. You work with cross-functional teams to optimize processes and impact, contributing to a platform-led future. Pay / Benefits * Drive adoption and utilization of Xvantage, CRM, IDA, Zendesk, and other platform capabilities * Partner with country and regional leaders to align initiatives with business goals * Lead onboarding and enablement for standardized platform processes * Champion process harmonization, operational excellence, and continuous improvement * Coach teams on maximizing platform capabilities to improve productivity and performance * Monitor adoption and business impact metrics, providing insights and recommendations * Serve as the key link between regional teams and Global Platform Business * Support deployment, change management, and optimization of platform initiatives Tasks * Experience leading digital transformation, platform adoption, or business enablement initiatives * Strong business acumen and ability to connect technology to business results * Knowledge of CRM, analytics, automation, AI-enabled tools, or digital platforms * Ability to influence and engage stakeholders across functions and geographies * Experience driving change management and process improvement * Strong analytical, problem-solving, and communication skills * Experience measuring and improving business performance through KPIs * Fluent English required; additional European language(s) are a plus Key requirements *

_ key link between regional teams and Global Platform Business * Support deployment, change management, and optimization of platform initiatives Tasks * Experience leading digital transformation, platform adoption, or business enablement initiatives * Strong business acumen and ability to connect technology to business results * Knowledge of CRM, analytics, automation, AI-enabled tools, or digital platforms * Ability to influence and engage stakeholders across functions and geographies * Experience driving change management and process improvement * Strong analytical, problem-solving, and communication skills * Experience measuring and improving business performance through KPIs * Fluent English required; additional European language(s) are a plus Key requirements *