Technical Operations / Product Support Engineer

• Serve as an engineering escalation point for complex mechanical, electrical, controls, robotics, and system-integration issues that cannot be resolved through standard support procedures.
• Work with internal teams to diagnose faults, identify safe recovery actions, and return equipment to production as quickly as practical.
• Analyze service history, component failures, machine data, and field observations to identify product failure trends, systemic risks, and high-value reliability improvements.
• Lead structured root-cause investigations using evidence, reproducible testing, and disciplined documentation; distinguish symptoms from underlying causes.
• Develop design-change proposals when warranted, including problem definition, risk assessment, expected benefit, test plans, validation criteria, and implementation recommendations.
• Plan and execute bench, machine, and field tests; summarize results and recommend corrective or preventive actions.
• Create and maintain technical reference material, diagnostic procedures, repair guides, troubleshooting trees, service bulletins, and knowledge-base articles.
• Capture product knowledge so recurring problems can be solved faster and safely by the broader support organization.
• Participate in a rotating after-hours on-call engineering escalation schedule.
• Travel to customer facilities when hands-on engineering support is needed; travel is normally less than 15%, with greater travel possible in exceptional circumstances.

Technical Scope:

The successful engineer will be comfortable moving across disciplines and tracing interactions among:

• Mechanical assemblies, tooling, bearings, actuators, pneumatics, guarding, and wear components
• Electrical wiring, sensors, motors, drives, safety devices, control panels, and power distribution
• Industrial robots, PLC/control logic, HMIs, motion systems, machine vision, and industrial communications
• Windows IoT and LabVIEW-based applications at the system-utilization and bug-identification level; software development is not part of this role
• Service procedures, spare parts, machine configuration, maintainability, and field-repair practices

• Approximately 3-8 years of relevant experience in sustaining engineering, product support engineering, field engineering, reliability engineering, mechatronics, industrial automation, robotics, or a closely related environment.
• A bachelor’s degree in industrial, mechanical, electrical, mechatronics, robotics, manufacturing, or a related engineering discipline-or equivalent practical experience demonstrating the required engineering judgment and breadth.
• Hands-on troubleshooting experience with integrated industrial equipment containing mechanical, electrical, controls, robotics, and computer-based subsystems.
• A disciplined approach to root-cause analysis, failure-trend analysis, test planning, verification, and evidence-based decision-making.
• Ability to read and navigate mechanical CAD models and drawings using SolidWorks or eDrawings; CAD design proficiency is helpful but not required.
• Excellent professional English communication skills, including the ability to write concise, accurate, audience-appropriate technical documentation.
• Demonstrated experience creating technical references, repair procedures, troubleshooting guides, service documentation, or knowledge-base content.
• Calm, practical judgment during urgent escalations and the ability to balance speed, safety, production impact, and long-term reliability.
• Strong collaboration skills and a small-company mindset: willing to work across functions, take ownership, share knowledge, and contribute wherever the product and team need support., * Bachelor’s (Required)

Experience:

• mechanical: 1 year (Preferred)
• engineering: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver’s License (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Omnisharp develops and supports precision robotic knife-sharpening systems for meat-processing operations. Our technology helps customers improve knife consistency, reduce injury risk, protect yield, and keep a mission-critical process running reliably.

We are seeking a multidisciplinary engineer to sustain an established industrial robot product throughout its operating life. This role sits at the intersection of engineering, product support, and field service: diagnosing difficult performance issues, identifying recurring failure patterns, leading corrective-action testing, and converting technical lessons into reliable designs and clear service knowledge. The position is focused on uptime and product reliability.