Information Systems Administrator

This Role Involves:

• Providing internal support for office hardware including servers, PCs, and mobile devices
• Develop and maintain databases for business processes.
• Continuously improving and keeping up with the IT business needs of the organization.
• Testing and configuring new hardware and software technologies
• Actively resolving problems and issues with computer and server systems to limit work disruptions within the organization.
• Ensuring correct and timely customer service.
• Assist with development and honing of our proactive response to network and security alerts in a timely manner.
• Contribute to improving customer support by actively responding to queries and handling complaints.
• Establish best practices through the entire technical support process.
• Follow up with customers to identify areas of improvement.
• Documents actions and resolutions within the helpdesk ticketing system
• Exceptional problem solving and interpersonal skills, with a focus on critical thinking, creativity, and rapport-building with listening and questioning skills. Exceptional customer service orientation.

• Bachelor’s degree in computer science, Information Technology, Information Systems or related field preferred
• 2 to 3 years of applicable experience directly related to IT Support, Help Desk or in a Desktop Support setting preferred
• Knowledge of PC building, maintenance, and operations
• Knowledge of practical networking for workstations and server connectivity
• Knowledge of Windows desktop operating systems
• Knowledge of Windows Active Directory Domains
• Intermediate/Advanced computer skills including Microsoft Office Suite and/or Microsoft 365
• Strong verbal/written communication and listening skills including excellent interpersonal skills and telephone communication.
• Excellent organizational and time management skills
• Ability to work positively as a team player and establish and maintain effective relationships with team members at all levels of the organization.