Desktop Support Specialist, School of Law

The Desktop Support Specialist provides frontline technical support to faculty, staff and students at the School of Law, ensuring reliable day-to-day technology and a positive first point of contact for IT services., * Provides Tier 1 and Tier 2 desktop support, including responding to help requests, and installing, diagnosing, repairing, maintaining, and upgrading computer hardware (PC and Mac), software, and related equipment to keep workstations running smoothly. Leads new employee IT orientations.

• Maintains accurate, up-to-date records across support ticketing and inventory systems. Responds promptly to urgent or emergency issues, evaluating problems and taking proper action to resolve them quickly.
• Serves as the school’s Canvas administrator, supporting course setup, access, and basic troubleshooting.
• Provides backup audio-visual support for the Media Services team as needed.
• Other related responsibilities and functions as assigned., The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length., Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

Current or recent experience providing IT customer service and desktop support. Experience supporting macOS computers in a networked environment. Experience supporting Windows 10. Excellent interpersonal skills, including verbal, nonverbal, and written communication. Demonstrated ability to work as part of a team and independently with limited direction. Ability to maintain and manage information and documentation in an organized manner. Experience or willingness to train to perform basic networking functions and troubleshooting. Experience supporting common applications and suites (e.g., Microsoft Office 365).

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Recent experience providing IT support in a higher education environment. Recent experience providing training and support for a LMS., A criminal history background check will be required for finalist(s) under consideration for this position., * E-Verify Poster (English and Spanish) [PDF]

• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

The University of Texas at Austin provides an outstanding benefits package to staff, including:

• Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)
• Vision, dental, life, and disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin’s libraries and museums
• Free rides on all UT Shuttle and Capital Metro buses with staff ID card, * Standard office environment
• Repetitive use of a keyboard or computer
• This position is designated as an on-campus position and requires regular, in-person attendance at The University of Texas at Austin.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.