DATABRICKS PLATFORM ENGINEER

Tier-1 support org seeking Databricks Platform Engineer as primary engineering support for enterprise customers. Troubleshoot, isolate & resolve issues before escalating to Tier-2 / Databricks Support. Customer-facing + technical troubleshooting role.

Daily Responsibilities:

• Primary technical POC for customer-reported platform/app issues
• Engage with customers to understand business impact
• Troubleshoot infra, app & platform issues via RCA
• Investigate logs, error messages, monitoring tools
• Resolve Tier-1 incidents independently
• Escalate complex issues to Tier-2 / Databricks Support with detailed docs
• Document RCA & resolution in incident management system
• Track cases, maintain customer communication
• Collaborate with eng, ops, product teams
• Identify trends & recommend process improvements

5-8 yrs in tech support / systems eng / prod support / SRE / app support

• Exp troubleshooting enterprise software / cloud platforms
• Strong analytical, problem-solving, customer-first mindset
• Ticketing systems: ServiceNow, Jira Service Management
• System logs, monitoring tools, troubleshooting methodologies

Technical Must-Haves:

• Databricks Platform Support/Admin - MANDATORY
• Databricks Notebooks, Clusters, Jobs, SQL Warehouses, Workspace Admin
• Troubleshooting Spark job failures / distributed computing
• SQL - mandatory for investigating issues
• Cloud: Azure / AWS / Google Cloud Platform (any one)
• Monitoring: Splunk, Grafana, Datadog, Azure Monitor
• Networking basics, Auth, Identity Management
• Linux & CLI troubleshooting
• SaaS / cloud-native apps support
• ITIL / ITSM - plus