Desktop Support

• Responsible for running routine reports and queries from the GPV database tables using SQL when needed.
• Support computerized system validation testing.
• Responsible for PV systems Product Dictionary entries and routine maintenance in databases.
• Perform Product Dictionary updates and new entries.
• Perform Product Family maintenance.
• Perform Product Line updates.
• Responsible for triage tickets for system support.
• Provide 1st line of support for PV System tickets.
• Support new user set up in PV Systems.
• Manage PV Systems set up and curricula assignments.
• Perform mailbox maintenance.
• Support initial login for new users.
• Support Training coordination for PV User community.
• Coordinate New User trainings.
• Support communication to PV System User community.
• Act as front line to User community for system support.
• Support PV system monitoring and liaise with IT / Vendor to resolve system issues.
• Perform Case Type Changes and Product Family verifications.
• Support review of PV Documentation.
• Support PV Documentation organization and archiving.
• Support dashboard maintenance and monitoring.
• Perform all other duties assigned by Leadership.

• Experience with GxP computerized systems.
• Experience with SQL.
• Well organized; ability to prioritize assigned tasks.
• Experience working within a team environment.
• Experience with customer service.
• IT or Business Degree (Associate or Bachelors).
• Preferred: Experience with global systems and users., * Experience with global systems and users.

Skills:

• GMP.
• SQL.
• GxP computerized systems.
• Customer service.
• Database maintenance.
• System validation testing.

Qualification And Education:

• IT or Business Degree (Associate or Bachelors).

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.