TECHNICAL SERVICE

You will ensure the correct coordination, monitoring, and resolution of technical service incidents and the planning and execution of installations, acting as a link between customers, technicians, external companies, production facility, and internal departments. You will also make sure there is compliance with deadlines, service quality, and customer satisfaction. What would be your main tasks? Full coordination, control, monitoring of Technical Assistance Service and analysis of all open incidents in the system (SAP); active follow-up of incident resolutions through communication with internal technicians, external/subcontracted companies, factory and warehouse Prioritization and rescheduling of technicians’ and external companies’ work based on urgency, customer impact, or contractual commitments Requesting spare parts from the factory, monitoring orders, and claiming in case of delays or incidents Proactive communication with customers regarding the status of their incidents when required Coordination of installations and deliveries, coordination with the factory on delivery schedules: confirmation of factory dispatch dates; confirmation of expected delivery dates to the end customer Communication with the end customer to validate feasibility of the proposed schedule and agree on changes when necessary Verification of access and unloading conditions at customer facilities (truck access, time restrictions, need for special equipment such as cranes or platforms) and ensuring appropriate transport type and logistics resources in each case Daily use of SAP for incidents, orders, delivery, and follow-up management Accurate recording and regular updating of information in systems Support continuous improvement of after-sales and installation processes What do we expect? English (B2 - C1): mandatory for daily communication with the factory Native or bilingual Spanish Higher vocational training or university degree related to: technical/industrial engineering, logistics or operations Previous experience (minimum 2-3 years) in: t echnical service coordination, industrial after-sales, installation management or technical logistics, preferably in medical equipment, capital goods or technological sector Experience in regular interaction with factories or international headquarters, especially regarding spare parts management, logistics and delivery coordination Advanced user of Microsoft Office; expericence with SAP is mandatory Customer orientation, proactivity and initiative Stress resistance and ability to manage urgent incidents Ability to work autonomously and collaboratively within a team Attention to detail and administrative rigor Previous experience in a multinational environment is advantageous Experience with hospital clients or public institutions is advantageous What We Offer Responsible work in the sector of medical devices for a leading international technological company Professional education and development Location: Madrid, Spain Start of the work: autumn 2026 If you are interested, please, send your CV in English.