Admin-Call Desk Rep

• Schedule and dispatch field service technicians nationwide while maintaining real-time visibility of service activities.
• Serve as the primary point of coordination between customers, technicians, and internal teams.
• Confirm service appointments and provide customers with accurate technician ETAs and status updates.
• Create, update, monitor, and close Service Orders (SOs) and Return Authorizations (RAs).
• Maintain accurate and complete service documentation to support operational tracking and invoicing processes.
• Coordinate parts and logistics activities, including tracking shipments and confirming deliveries.
• Ensure technicians receive the necessary materials and information required to complete service calls efficiently.
• Manage inbound service calls, emails, and requests while prioritizing urgent issues appropriately.
• Monitor schedules and proactively address potential delays or service disruptions.
• Communicate updates clearly and professionally while maintaining a high level of customer service.

This is a full-time opportunity Monday - Friday

• 1+ years of administrative, dispatching, call center, customer service, or operations support experience preferred.
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data entry and documentation.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work effectively in a high-volume, fast-paced environment.
• Experience with service management, dispatching, CRM, or ticketing systems is a plus.

Preferred Skills & Qualifications

• Dispatch Coordination
• Customer Service
• Scheduling & Logistics
• Multitasking
• Problem Solving
• Data Entry & Documentation
• Communication Skills
• Time Management
• Attention to Detail
• Team Collaboration

Schedule: 8:00 AM to 5:00 PM

Days: Monday through Friday

Pay Rate: $18.00 - $22.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).