Level 2 Help Desk Technichian (Managed IT Services

As a Level II Help Desk Technician, you will provide remote technical support to clients while troubleshooting and resolving a variety of hardware, software, and network-related issues., Troubleshoot and resolve Windows desktop and laptop issues. Provide advanced Microsoft 365 support, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and user account administration. Troubleshoot Active Directory and Azure Active Directory (Microsoft Entra ID). Diagnose and resolve networking issues involving routers, switches, firewalls, VPNs, wireless networks, DNS, DHCP, and TCP/IP. Troubleshoot printers, scanners, digital imaging devices, and other business peripherals. Support third-party applications, including dental and healthcare software. Configure new workstations, user profiles, and business applications. Perform software installations, upgrades, and migrations. Troubleshoot remote access and VPN connectivity issues. Escalate complex server and infrastructure issues when appropriate while maintaining ownership of the support ticket. Accurately document all troubleshooting steps, resolutions, and customer communications. Maintain exceptional customer service while meeting response and resolution goals. Collaborate with Level III Engineers and Project Technicians on escalated issues.

We are seeking an experienced Level II Help Desk Technician who thrives in a fast-paced Managed Service Provider (MSP) environment. The ideal candidate is an excellent troubleshooter, communicates professionally with clients, and can independently resolve a wide range of technical issues while delivering exceptional customer service., Minimum 3 years of professional Help Desk or MSP experience. Minimum 3 years supporting Windows desktop environments. Strong troubleshooting skills with Microsoft 365. Experience supporting Active Directory and Microsoft Entra ID. Experience troubleshooting networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, wireless networking, routers, and switches. Experience supporting printers and other business peripherals. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Passion for delivering outstanding customer service.

Preferred Qualifications

Managed Service Provider (MSP) experience. Experience supporting dental or healthcare practices. Ubiquiti UniFi experience. Hyper-V experience. Veeam Backup & Replication experience. Dell server experience. ConnectWise, Atera, HaloPSA, or similar ticketing/RMM platforms. Microsoft certifications (MS-900, MD-102, AZ-900, or equivalent). CompTIA Network+ or Security+ certification.

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Competitive hourly pay Paid overtime opportunities Health insurance Paid holidays Paid time off Ongoing technical training and certification opportunities Career advancement into Level III Engineering, Project Engineering, or Systems Administration A collaborative, team-oriented work environment

If you’re an experienced IT professional who enjoys solving technical challenges and providing exceptional customer service, we’d love to hear from you.

Pay: $24.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Legend Networking is one of the nation’s premier Healthcare and Dental IT providers, delivering managed IT services, cybersecurity, cloud solutions, networking, and technology consulting to dental and medical practices across the United States.