Database and Operations Coordinator

The Database & Operations Coordinator plays a vital role in advancing the mission of the United Way of Cumberland County by ensuring excellence in data management, financial processing, and internal operations.

This position serves as the primary administrator of the organization’s donor, campaign, and Dolly Parton Imagination Library database, while also supporting financial tracking, campaign execution, and day-to-day administrative functions. The ideal candidate is highly detail-oriented, systems-driven, and committed to accuracy, efficiency, and confidentiality., Database & CRM Management (Donation Tracker 5 - DTS)

• Serve as the primary administrator for Donation Tracker 5 (DTS)
• Manage all donor, campaign, and pledge data entry, updates, and maintenance
• Manage the Dolly Parton Imagination Library program for Cumberland County
• Ensure data accuracy, integrity, and completeness across all records
• Generate reports, dashboards, and donor summaries to support decision-making
• Identify and resolve data discrepancies and system issues
• Support campaign teams with data needs, reporting, and tracking

Accounts Receivable & Financial Processing

• Prepare and process deposits accurately and in a timely manner
• Post contributions, pledge payments, and campaign revenue
• Maintain detailed financial records and supporting documentation
• Assist with account reconciliations and financial tracking
• Partner with leadership to ensure alignment between database and financial records

Campaign & Program Support

• Support United Way campaign execution through data tracking and reporting
• Assist with program-related data entry and documentation (including DPIL or similar initiatives)
• Maintain organized participant and program records
• Provide backend support for campaign initiatives and events

Operations & Administrative Support

• Provide administrative support to the Executive Director and the overall operation
• Maintain organized electronic and physical filing systems
• Assist with correspondence, document preparation, and internal communications
• Coordinate incoming documentation and ensure proper record management
• Support general office operations and organizational efficiency

Reporting, Compliance & Audit Support

• Generate regular financial and campaign reports
• Assist in audit preparation and documentation
• Ensure compliance with organizational policies and procedures
• Maintain strict confidentiality of donor and financial information

• High school diploma required; associate or bachelor’s degree preferred
• Experience in database management, accounting support, or administrative operations
• Proficiency in Microsoft Office, especially Excel
• Experience with CRM systems required; Donation Tracker 5 (DTS) preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• High level of integrity and ability to handle confidential information

Core Competencies

• Data Accuracy & Integrity
• Organizational Excellence
• Problem Solving & Critical Thinking
• Communication & Team Collaboration
• Mission Alignment & Community Focus

Pulled from the full job description

• Paid time off, Pay: $14.50 - $18.50 per hour

Benefits:

• Paid time off

Working at the United Way of Cumberland County is more than a job. It’s an opportunity to be part of something deeply meaningful. Every day, our team has the privilege of connecting people to hope, resources, and a better future. Whether it’s helping a child discover the joy of reading, supporting a family through a difficult season, or partnering with organizations that are transforming lives across our community, the impact is real and lasting.