IT Systems Analyst

The IT Systems Analyst partners with university stakeholders to identify, evaluate, and document business needs,

translating operational challenges into effective technology solutions and process improvements. As part of the

business solutions team, the analyst collaborates with senior team members while gaining hands-on experience in

enterprise systems and institutional workflows. Responsibilities include gathering and documenting business

requirements, supporting system implementations, developing functional specifications, analyzing business processes,

and recommending technology enhancements to improve efficiency, user experience, and organizational effectiveness.

Essential Job Duties

• Develop and maintain expert-level knowledge of assigned enterprise applications, including functionality, configuration, workflows, reporting, integrations, and vendor roadmaps, serving as the primary functional advisor to business stakeholders.
• Analyze existing business processes and recommend system configuration changes or process improvements to increase efficiency, scalability, and user experience.
• Own the day-to-day health of assigned enterprise applications, including configuration, testing, documentation, release management, and issue resolution.
• Partner with software vendors to evaluate new functionality, coordinate upgrades, troubleshoot issues, and ensure the university maximizes platform capabilities.
• Develop and execute test plans for system enhancements, integrations, upgrades, and new functionality.
• Build reports and dashboards that enable departments to make informed operational decisions.
• Document requirements (i.e. specifications, user stories, process models, diagrams, charts, mockups, acceptance criteria etc.) in a clear manner that is comprehensible to development teams
• Monitor customer support requests related to software applications that are submitted through the Help Deskand address these requests based on impact to the organizational mission and operations.
• Track remediation efforts with managed services to ensure compliance with all security, regulatory and quality policies and procedures
• Report status on regular basis and escalate, highlight risks as appropriate
• Understanding the ethical implications of data usage, storage, and analysis in terms of privacy.
• Other duties as assigned by the director.

• Working cohesively with other team members to achieve departmental goals.
• Database tools, including Google, Microsoft, and SQL
• Strong analytical skills to create reports and offer recommendations as needed.
• The ability to manage multiple projects from beginning to completion.
• Experience with programming language, CSS, HTML, API, JSON
• Experience with CRM, Cloud-based systems, and Third-Party integrations, individuals who pose a direct threat or significant risk to the health and safety of themselves or

other employees. This job description in no way states or implies that these are the only duties

to be performed by the employee occupying this position. Employees will be required to follow

any other job-related instructions and to perform other job-related duties requested by their

supervisor in compliance with Federal and State Laws. Requirements are representative of

minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the

employee must possess the abilities or aptitudes to perform each duty proficiently. Continued

Imagine working for a company that’s dedicated to educating, inspiring, and empowering others, while fostering a family-like atmosphere that genuinely respects and appreciates every team member. Now, imagine that this company also offers:

• Strong, guiding values that drive everything we do
• Outstanding benefits to support your well-being
• The opportunity to make a meaningful impact every day

Does that sound like a place where you’d thrive? If so, keep reading, because this is exactly what Westcliff University is all about.

Here’s a glimpse of what makes our culture amazing:

At Westcliff, we strive to be the best in all we do, celebrating and supporting each team member as we grow and succeed together. As a global leader in innovative education, we’re known for our transformative, tech-driven programs and our unwavering commitment to excellence, and social responsibility.

Our tagline - Educate. Inspire. Empower. - perfectly sums up our mission: to create opportunities for students and employees to achieve success through hard work and empowerment.

By joining the Westcliff team, you’ll have the chance to leave your personal mark on a growing institution, helping us shape the future of education while being part of a supportive and innovative community.

Ready to feel inspired and appreciated while making a real difference?