IT Help Desk Technician

Rhodeway Financial is seeking a dependable Help Desk Support Specialist to assist with day-to-day technical support for internal staff. The Help Desk Support role focuses on resolving basic IT issues, maintaining system functionality, and ensuring employees receive timely assistance with hardware, software, and network-related concerns., Provide first-level technical support to employees through email, phone, or support tickets

Troubleshoot hardware, software, and network connectivity issues

Assist with installation, configuration, and maintenance of computer systems and applications

Manage user accounts, passwords, and access permissions

Document support requests, resolutions, and technical procedures

Escalate complex technical issues to senior IT staff when required

Assist with system updates, patches, and routine maintenance

Support on-boarding by setting up devices and system access for new employees

High school diploma or equivalent (Associate or Bachelor’s degree in IT or related field preferred)

Previous experience in technical support or help desk roles is an advantage

Basic understanding of operating systems such as Windows or macOS

Familiarity with common office software and remote support tools

Strong troubleshooting and problem-solving skills

Good communication and customer service abilities

Ability to manage multiple support requests efficiently

Preferred Skills

Knowledge of networking basics (TCP/IP, DNS, Wi-Fi troubleshooting)

Experience with ticketing systems or IT service management tools

IT certifications such as CompTIA A+ or equivalent

Competitive compensation

Remote work flexibility

Training and professional development opportunities

Supportive and organized work environment