Help Desk Technician

We are looking for a Help Desk Technician to provide Tier 1 and Tier 2 technical support in a Windows/Microsoft 365 environment. You’ll troubleshoot end-user issues, manage user accounts, support IT operations, and collaborate with the infrastructure team.

Responsibilities

• Provide Tier 1 & Tier 2 technical support (remote and on-site).
• Troubleshoot Windows, Microsoft 365, hardware, software, and network issues.
• Manage Active Directory, Azure AD, Exchange, and Microsoft 365 user accounts.
• Track and resolve tickets using an ITSM platform.
• Configure laptops, desktops, and user accounts for onboarding/offboarding.
• Support IT documentation, asset inventory, and small infrastructure projects.

• 2-4 years of Help Desk or Desktop Support experience.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems (ServiceNow or similar).
• Good communication and problem-solving skills.

Nice to Have

• Azure AD, Intune, TeamViewer, or Remote Desktop.
• CompTIA A+, Network+, Microsoft certifications.
• ITIL knowledge., * Microsoft 365 & Active Directory: 3 years (Required)
• Troubleshooting in Windows OS 10 and 11 and hardware : 3 years (Required)
• Ticketing Systems & Remote Support Tools : 3 years (Required)

Work Model: Hybrid (3 days on-site / 2 remote) Schedule: Monday-Friday, business hours (occasional after-hours support).

Pay: Up to $3,500.00 per month