Child Support Technician / Paralegal

Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and /or responding to customer inquiries.

Level of Complexity of State Classification: Routine

Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgment., Take the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligations, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment,t and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties (CSO II only)
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure

Attends court to assist legal staff, as needed

Research case information on the computer, including TXCSES

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations

Assess child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and complaints

Assess the validity of complaints against the IV-D program with impartiality

Serves as a Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with the agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Comply with all agency policies and procedures, including those about ethics and integrity

Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, customer service, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjustor

Skill in negotiating and interviewing

Skill in using a computer for word processing and data entry/retrieval

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

PREFERRED QUALIFICATIONS

Education: graduation from an accredited four-year college or university

Knowledge: investigative practices and techniques

Other Language: Ability to read, write, and speak Spanish proficiently

Performs routine to moderately complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support, and/responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors’ attorneys., * Bachelor’s (Preferred), * legal : 4 years (Preferred)

• collections: 4 years (Preferred)

Job Types: Full-time, Temporary

Pay: $23.50 - $23.75 per hour

Benefits:

• Health insurance