Systems Technician

Systems Technicians at Titamus Technologies claim and work tickets related to administration and workstation setup, software installations, and printer work on a daily basis, typically offering support remotely (using our RMM) but also onsite when necessary. They also may be asked to assist in both small and large projects. These projects include security, new software and hardware rollouts, maintenance, upgrades, and the initial evaluation of network and infrastructure repairs. A System Technician will work with System Engineers to gain experience and exposure to higher level tickets, along with taking ‘tier 1’ tickets from cradle to grave so our clients can have a seamless experience when describing and working through their issue with us. This position is anything but boring; our technicians will never have the same day twice.

• A COMMITMENT TO CUSTOMER SERVICE - A service heart and a tech-oriented mind is our golden combination. Without our customers, we do not exist!
• Microsoft Windows Desktop experience
• Enthusiastic and willing to learn
• Attention to detail
• Reliable transportation

What Makes You Great: (desired, but not required)

• Microsoft 365 Entra / Intune Administration experience
• Microsoft SharePoint / Office365 experience
• Help Desk experience
• Knowledge of KnowBe4 SAT
• Experience with Huntress Labs
• Experience with CyberFox AutoElevate & DNS Filtering
• Cyber Security experience or training
• Bachelor’s degree preferred but not necessary-if you have the skill, we want to meet you!, * Bachelor’s (Preferred)

Experience:

• relevant: 1 year (Preferred)

Health insurance, Paid time off, Vision insurance, Dental insurance, Cell phone reimbursement, Flexible schedule Full-time Littleton, CO 80120, * Fitness center access in-office

• Annual salary based on experience
• Medical, Dental, and Vision insurance
• Cell phone reimbursement
• Reimbursement/sponsorship for the pursuit of certifications or other applicable continued education
• Mileage expenses
• Vacation/PTO
• Flexible schedule

Compensation: $50,000-$55,000

If you believe you would be a good fit with Titamus and would feel at home working in an environment that is different every day, please contact us - we would love to meet you.

*Please write a short summary of why this position interests you and forward it along with your resume to the address careers@titamus.com. Please include salary requirements

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

We are looking for the right person to add to our team! Join an established business with loyal clients that has been serving the community for nearly 25 years. Candidates who will find the most success here are those willing to go the extra mile to make sure our clients are happy and supported. This is a small business environment looking for someone who knows, or is willing and enthusiastic to learn, about all facets of computing and networking (a jack of all trades). We strongly support our team members in their goals to grow their knowledge base and seek additional certifications. If you take proud ownership in what you do, are a responsible person, and understand technology and the business world, then you have what it takes to be a part of Titamus Technologies., Titamus Technologies (www.titamus.com) is a Managed Security & Services Provider that also specializes in Cyber Security. We provide businesses with the security and technology infrastructure they need to thrive while offering impeccable customer service. Our clients include Medical/Dental businesses, Professional Services, Insurance, Investment, Law, and others; we have clients in all areas of business. We use industry best-in-class software for Security Awareness and Compliance, Endpoint Detection and Response, and Identity Detection and Response, as well as DNS filtering and privilege access, to protect our clients from today’s security risks.

We design, implement, support, protect, and manage Microsoft 365 and Google Workspace computers, servers, and networks for each office, as well as printers, smartphones, tablets, and anything with buttons or a touchscreen! Our clients recognize our company is their genuine partner in technology, and they trust us to keep their businesses up and running. Our office is in Littleton, CO; territory is national.

About the Job:

Your position will onboard and offboard devices and employees for Titamus clients, assist in software and hardware installs, and generally provide customer support through remote access, phone assistance, and on-site visits to solve all technical issues within a variety of fast-paced businesses. We also build and maintain complete networks including servers, routers, workstations, etc. You will be exposed to all areas of infrastructure technology and have many opportunities to grow your IT and Cyber Security knowledge base.