PC Technician

• Provide end-user support for a user community of approximately 2,300 personal computers for NHP and their remote NBHC’s locations.
• Provide customer support in setting up end-user devices; installing software packages; building and maintaining end-user device images to Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs) and in accordance with DoD 8500.01E and DoD 5144.02. The Defense Health Agency approved images will be used for all images, an example of some of the required images that must be maintained are clinical image, administrative image, kiosk image and program of record specific image; user orientation on use of hardware/software/network products, and write standard operating procedures and other documentation as required.
• Record written details and catalog of all current images and device image updates. Log all image changes approved by the Configuration Control Board (CCB) for each image built including signatures for each system administrator showing their approval of the image testing.
• Ensure only approved hardware and software is installed.

• Review IT device audit scans and apply required patches, updates and STIG settings. All patches shall be applied in accordance with Information Assurance Vulnerability Management (IAVM) and Alerts, Bulletins, and Technical (A/B/T) requirements. The IAVM program is an automated system that provides alerts on existing vulnerability threats, and automates the deployment of patches within the Department of Defense networks. Identify problems and provide resolution of hardware/software/network malfunctions, maintain database of known and identified problems and fixes; provide hardware maintenance such as circuit board replacement, cable replacement, communications support, hardware replacement, and full system installation. All hardware, software, components, and equipment will be provided by the Government. The workload volume is determined by the number of incidents per month. An incident may be qualified as an end-user call for support, the installation of a software package, an end user orientation on the hardware/software installed, communications support, installation of equipment, develop functional requirements, and other Personal Computer (PC) related support functions.

• Monitor and respond to a variety of complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques. Hard drive destruction and tracking in accordance with DoD Mandates.
• Provide local area network server and operating system support.
• Provide life cycle management.
• Receive, log, and investigate Customer Service Call (CSC) calls. Call back on all CSC reports to assure responses were handled appropriately. At the MTF and its NBHC’s, CSCs shall be received person-to- person, telephonically, via a web-based Help Desk database and Email.
• Resolve CSC calls based on established guidelines and written procedures for unresolved problems.
• Respond to trouble calls in 60 minutes of receipt of notification via email/telephone contract and responses shall be documented in service tickets.
• Make recommendations concerning hardware and software acquisitions that can improve the system or that are needed.
• Maintain hardware configuration file.

• Bachelor’s degree in computer information science, information technology or networking, with 2 years’ experience or a high school diploma and five (5) years minimum professional experience maintain computer, hardware, software, terminals, peripherals and printers.

Certification:

• IA Level II certification in accordance with DoD 8570.01-M. (Security +)

Security Clearance

• U.S. Citizenship Required
• Secret clearance or the ability to obtain a secret clearance

Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements, * High school or equivalent (Required)

Experience:

• Help desk: 3 years (Required)
• Windows: 1 year (Preferred)

License/Certification:

• Security + (Required)

Security clearance:

• Secret (Preferred)

Pulled from the full job description Referral program Professional development assistance Tuition reimbursement 401(k) Health insurance Retirement plan 401(k) matching, Creative Business Solutions, Inc. is an Affirmative action plan/equal employer opportunity and American Disabilities Act organization (AAP/EEO/ADA)

Job Types: Full-time, Contract

Pay: $55,000.00 - $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

We are a growing company and have been in business since 2007 supporting commercial and government organizations. Creative Business Solutions, Inc. has established relationships with top employers. We are committed to “Great People = Great Results” and offer exciting job opportunities across the United States. If you are interested in joining Creative Business Solutions, Inc. please visit http://cbsxcels.com/index.cfm/careers