Workstation Specialist

Under general supervision, is responsible for providing technical support to users by researching and answering questions; troubleshooting problems; maintaining workstations and LAN performance; and performs related work as required., · Evaluates system potential by testing compatibility of new programs with existing programs.

· Evaluates expansions or enhancements by studying work load and capacity of computer system.

· Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

· Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

· Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

· Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

· Places software into production by loading software into computer; entering necessary commands.

· Places hardware into production by establishing connections; entering necessary commands.

· Maximizes use of hardware and software by training users; interpreting instructions; answering questions; responding/reconciling help desk tickets.

· Maintains system capability by testing computer components.

· Prepares reference for users by writing operating instructions.

· Maintains historical records by documenting hardware and software changes and revisions.

· Maintains client confidence and protects operations by keeping information confidential.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

· Contributes to team effort by accomplishing related results as needed.

Education and Experience: Graduation from an accredited college or university with an Associate’s degree and experience equivalent to one year of increasingly responsible full-time professional technology support experience OR two years of increasingly responsible technical support experience with the State of Tennessee., · Ability to explain complex or difficult technology to non-technical end-users

· Ability to work as a team

· Excellent customer service skills

· Windows OS and Apple OS experience

· Troubleshooting experience

· Hardware breakdown and rebuilding experience

· Software troubleshooting and installation

· Accurate documentation

· Excellent time management

· Must exhibit excellent listening skills and sound judgement

Preferred skills:

· Active Directory experience

· Switch configuration experience

· Cloud technology and virtual server experience

· VOIP system experience

· Wireless and Wired Networking experience

· Printing Process Knowledge

Conditions of Employment:

· Selected applicants must verify experience/highest degree held.

· Direct deposit of paycheck on a 12-month schedule is mandatory.

Professional development assistance, Tuition reimbursement, Parental leave, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off Full-time 115 Stewarts Ferry Pike, Nashville, TN 37214, Salary is competitive and commensurate with qualifications. In addition, a comprehensive benefits package is included., * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance