Technical Support Specialist - Heavy Equipment

The Technical Support Specialist role is critical to addressing day-to-day technical questions and issues with dealers and end users. Put your knowledge of equipment repair to use every day with the #1 goal of always keeping our customers’ machines running. This dynamic role interacts closely with our Parts, Sales, and Warehouse teams to deliver best-in-class service and support., * Assist dealers, sales, and parts departments with technical questions.

• Assist end users and customers with technical questions when the dealer cannot provide answers.
• Attend training classes that pertain to solving technical issues.
• Complete daily service call sheets for each phone call taken, documenting technical problems and the solutions that resolved them.
• Initiate follow-up emails to dealer management describing phone discussions between technicians and the recommendations offered.
• Demonstrate consistent follow-up with every discussion.
• Maintain a high level of professionalism during every contact with dealers and internal customers.
• Be available on call as required., * Professional office setting with frequent interaction among employees, customers, vendors, and management.
• Primarily sedentary work performed at a desk using a computer, telephone, and standard office equipment.
• Fast-paced environment with multiple priorities, deadlines, and competing demands.
• Frequent communication through phone calls, video conferences, email, and in-person discussions.
• Collaborative, cross-functional team environment.
• May require occasional visits to warehouse, manufacturing, or operational areas as business needs dictate, with exposure to noise, dust, and varying temperatures.

• Trained in heavy equipment repair and maintenance.
• Ability to read and understand hydraulic and electrical schematics and circuits.
• Ability to quickly troubleshoot issues and remedy situations.
• Strong organizational and time-management skills.
• Detail-oriented with strong follow-up and verbal communication skills.
• Proficiency with Microsoft Office applications and Outlook.
• Ability to maintain confidentiality and handle sensitive business information.

What Success Looks Like

• Demonstrates strong accountability by consistently achieving requirements.
• Brings a proactive, can-do attitude to every task.
• Works as a team player across Parts, Sales, and Warehouse.
• Maintains reliable time and attendance.

Physical Requirements

• Ability to sit for extended periods and use a computer keyboard and monitor for prolonged periods.
• Ability to communicate effectively, both verbally and in writing.
• Ability to move about the office and attend meetings.
• Physical demands include scaling, climbing, bending, and lifting up to 50 pounds.
• Some travel required.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance