Specialist IT Support I

Support the corporate information system in the maintenance of computer network systems, equipment, and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork., 1. Assess user and system needs and recommend appropriate hardware and software for purchase and/or installation. Assist in the coordination and purchase of software and hardware for personal computers and network.

1. Install computer hardware and software according to system and/or user specifications.
2. Monitor AFMC corporate network.
3. Maintain computer hardware and software and ensure optimum performance. Clean, repair and replace equipment as needed. Perform network back-ups and monthly system maintenance.
4. Provide user support diagnosing problem and taking appropriate corrective action. Document services performed in work order system. Coordinate service with other internal and external service providers.
5. Instruct users in use of computer hardware and software. Communicate system updates and application changes to users.
6. Prepare and submit reports as assigned or requested.
7. Communicate needs and requests to other team members as appropriate.
8. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
9. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
10. Provide Security Risk Assessments to external clients to review and improve current in place protection of patient records and HIPAA compliance requirements.
11. Create, Host, virtual webinars for internal and external stakeholders as requested.
12. Additional duties as assigned.

• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Creativity.
• Customer Service Focused.
• Ability to meet deadlines.
• Attention to detail.
• Flexibility.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to multitask.
• Ability to prioritize.
• Strong organizational skills.
• Problem solving skills.
• Professionalism.
• Ability to travel including overnight travel.
• Time management skills.
• Ability to work overtime as needed.
• Regular and punctual attendance.

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 50 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations., Required: Associate degree in Computer Science, Computer Information Systems/Networks, or related field [1] Desirable: Bachelor’s degree in Computer Science, Computer Information Systems/Networks, or related field

EXPERIENCE: Required: Two (2) years in a computer support role including the following areas: Windows Server and Desktop OS; Network Cabling, all hardware, and Cisco and Home Router experience; Proficient in Windows OS, and proficient in MS Office. Desirable: Active Directory Administration, Apple iOS, Cisco WebEx Meeting Platform, Database experience with Access, previous experience in a Helpdesk Support Role, Oracle and SQL Server, and Office 365 Administration.

INTERNET REQUIREMENTS: Reliable, high-speed wireless internet service (Wi-Fi)

[1] Three (3) years’ work experience in related field or one or more certifications and a Bachelors degree may be substituted for the Associate’s degree. If work experience is substituted it is in addition to stated work experience requirements.