IT Support Specialist

The IT Support Specialist provides invaluable frontline technical support for the Division of Student Affairs. This position is responsible for troubleshooting, maintaining, and supporting hardware and software. The role requires strong customer service skills, technical proficiency and the ability to work in a team-oriented environment serving a broad university community.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. This position is governed by state and federal laws and agency/institution policy., * Associate’s degree in information technology, computer science or related field

• At least one year of relevant experience providing technical support in a customer-facing role

OR

• At least three years of relevant experience providing technical support in a customer-facing role, * Experience supporting mixed environments, with emphasis on Windows systems, macOS, and iOS/iPadOS devices
• Experience with configuration management and software deployment
• Proficiency with Microsoft Intune and Active Directory
• Asset management experience (hardware lifecycle, inventory audits, decommissioning)
• Experience supporting conference room setups
• Experience with ITIL service management and enterprise ticketing systems (TeamDynamix, ServiceNow, etc.)
• CompTIA A+ or similar certification
• Valid driver’s license

Knowledge, Skills & Abilities

• Strong troubleshooting and problem-solving skills to resolve user issues quickly and professionally
• Excellent interpersonal and communication skills, with the ability to explain technical information to non-technical users
• Ability to prioritize tasks and work independently and collaboratively
• Ability to create and maintain documentation regarding systems and procedures
• Ability to learn new technologies and methodologies
• Ability to work in a welcoming student-centered environment, Persons must have proof of legal authority to work in the United States on the first day of employment.

$43,923 (Commensurate with education and experience)

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.