Enterprise Security Operations Specialist

The Security Specialist is a front-line operator responsible for real-time monitoring, incident detection, and coordinated response across T-Mobile’s enterprise security environment. Operating under the direction of the Manager, Enterprise Security Operations, Specialists execute established procedures with accuracy and urgency in a 24/7 security operations center protecting T-Mobile’s people, facilities, and assets., * Monitor access control, video management, alarm, and mass notification systems in real time; detect, classify, and triage incoming alerts across all electronic security systems.

• Implement established notification procedures for workplace violence, emergency events, access control incidents, and field security requests per ESOC SOPs and escalation matrices.
• Document all incidents, events, and service interactions accurately in ServiceNow, including timeline entries, involved parties, actions taken, and disposition.
• Process access control requests and field requests for CCTV and other security equipment; verify authorization prior to credential issuance or modification.
• Provide enterprise-wide security support via phone and the ESOC inbox; triage requests and escalate items exceeding defined scope or urgency thresholds.
• Support Asset Protection efforts at retail locations; coordinate notifications and documentation per established retail incident procedures.
• Apply correct escalation criteria to distinguish shift-level incidents from those requiring leadership notification.
• Use AI-assisted documentation tools and workflow automation resources to support accurate, timely incident records.

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• 1+ year in a security operations center, emergency communications center, call center, or comparable 24/7 environment
• Clear written and verbal communication skills; ability to produce accurate notifications and shift documentation under time pressure
• Proficiency with Microsoft 365 (Outlook, Teams, Word)
• Ability to work rotating Day, Swing, and Night shifts including weekends and holidays
• Sustained attention across multiple concurrent data streams
• Consistent SOP adherence across every shift and incident type
• Clear, direct written and verbal output under time pressure
• Rapid, accurate execution within defined authority with timely escalation
• Follow-through on documentation and shift obligations regardless of workload
• Active receptiveness to feedback with demonstrated ability to incorporate direction

Preferred Qualifications:

• Experience with enterprise access control, video management, or alarm management systems
• Experience with ServiceNow or comparable case management platforms
• Background in corporate security operations, emergency management, U.S. military service, or law enforcement

• Working familiarity with AI-assisted documentation or workflow automation tools

• At least 18 years of age
• Legally authorized to work in the United States

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!