IT Help Desk Specialist

PPC Broadband is seeking a talented IT Help Desk Specialist to support IT initiatives across its brand platform. The ideal candidate will have certification from an accredited IT program and experience in handling both hardware and software challenges. Additionally, they must possess strong communication and intra-personal skills, as this is a customer-focused role serving as the first point of contact for the technical support of our employees. This position is on-site 5 days in Syracuse, NY.

Essential Responsibilities:

• Responsible for interfacing with end users and their equipment for “Level 1” break/fixes

• Own new hire and termination processes, including access provisioning/deprovisioning for both network and software applications

• Assist with the scheduled maintenance of all PC and laptop inventory and ordering regularly scheduled replacement equipment.

• Work collaboratively with IT Support Level 2&3 Specialist on:

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• Implementing security polices through use of AD and PowerShell
• Test new security policies before end users roll-out
• Test new software utilities to enhance network security
• Assist closet switch replacement program to enhance security posture
• Test new policies for anti-virus monitoring and early detection alerting

• Assist with implementation of new security camera system

• Ensures all procedures tested and implemented are fully documented

• 0-2 years of experience
• Demonstrated proficiency in IT security troubleshooting skills.
• Demonstrated proficiency with Windows operating system.
• Demonstrated proficiency with MS Office packages (Outlook, Excel, Word, Access, Teams)
• Has basic knowledge of overall networking equipment.
• Strong attention to documentation, detail and organization.
• Willingness to research and investigate new software.
• Customer-focused and service-oriented - results driven.
• High degree of initiative and follow through with IT team on projects.
• Associates or bachelors degrees with an IT focus preferred

6176 E Molloy Rd, East Syracuse, NY 13057 Hybrid work $67,000 - $72,000 a year, Pulled from the full job description

• Employee stock purchase plan
• Parental leave
• Health insurance
• Retirement plan
• Vision insurance
• Health savings account
• Dental insurance, Applicants can expect a base compensation range of $67,000.00 to $72,000.00, plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

Propel your career at Belden, where innovation creates possibilities-for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business-creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation., Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.