Site Support Technician

This position requires a skilled Site Support Technician and Infrastructure Technician with a minimum of four years of combined experience. The role involves installing and supporting network hardware in retail, consumer, and industrial environments. The technician will work independently, sometimes leading or mentoring team members, while ensuring reliable network infrastructure installation and maintenance., * Install network equipment including access points, routers, switches, WLAN controllers, and modems in a layer 1 capacity without configuration.

• Support network infrastructure deployment and troubleshooting in retail, consumer, and industrial settings.
• Conduct site surveys and prepare installation reports as needed.
• Perform hardware diagnostics and identify issues related to physical network components.
• Collaborate with team members and clients to ensure timely deployment of network hardware.
• Exhibit flexibility to work overnight shifts as required.
• Travel up to 70% to various client sites to complete installations and support activities.
• Maintain accurate documentation of installed equipment and site-specific details.
• Follow safety protocols and best practices during hardware installation and maintenance.
• Assist in mentoring junior team members and lead installation projects independently when necessary.

• Minimum of four years’ experience in a Site Support Technician and/or Infrastructure Technician role or similar.
• At least three years of experience working in retail, consumer, or industrial environments.
• Proven ability to work independently with minimal supervision.
• Experience installing physical network hardware such as access points, routers, switches, WLAN controllers, and modems.
• Prior experience with overnight work shifts.
• Willing and able to travel up to 70% to client locations.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Must be legally authorized to work in the relevant location.
• Ability to adhere to safety standards and procedures.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline - it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.